Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Insurance & Financial Benefits
- Medical Insurance (for employee + dependents)
- Personal Accident Insurance
- Life Insurance
- Term Insurance
- Optional top-up medical plans
- Provident Fund (PF)
- Gratuity
- Reimbursement for medical expenses
Parental & Family Leave
- Maternity Leave – 26 weeks (paid)
- Paternity Leave – 5 days (paid)
- Adoption / Surrogacy Leave – 12 weeks
- Extended unpaid parental leave – up to 90 days
- Childcare facilities (on select campuses)
Work-Life & Flexibility
- Flexible work hours
- Work-from-home options (role-dependent)
- Paid Time Off (vacation, casual, sick leave)
- National & public holidays
Wellness & Support
- Preventive health check-ups
- Mental health programs
- Employee Assistance Program (EAP) – counseling support
- Webinars & wellness sessions
- Fitness & well-being initiatives
Learning & Development
- Internal training platforms
- Certification support
- Tuition assistance for higher education (select roles)
- Career mobility programs
Other Perks
- Employee discounts on various products/services
- Subsidized meals (in some offices)
- Recognition & rewards programs
- Transportation facilities (in certain locations)
Job Details
Role: Service Desk Analyst
Qualification: Any Graduation
Salary: Best In Industry
Location: Chennai
Experience: 1-3 Years
Last Date: Apply as soon as Possible
Job Description
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro Service Desk objectives
Do:
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Deliver:
| No. | Performance Parameter | Measure |
| 1. | Service Desk Delivery | Adherence to TAT, SLA as per SoWMinimal Escalation Customer Experience |
| 2. | Personal | AttendanceDocumentation etc. |
Mandatory Skills: TIS Service Desk
Experience: 1-3 Years
How to Apply for Wipro Off Campus Drive 2025?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| Wipro Off Campus Drive 2025 – Important Apply Link |
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