Firstsource Off Campus Drive - Tamilanalerts.in

Firstsource Off Campus Drive 2025

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Firstsource is hiring for the role of Customer Support Associate in Chennai. This opportunity is open to fresh graduates who are eager to start their career in a dynamic work environment. If you have completed your graduation in any stream, this is the perfect chance to join a leading global business process outsourcing company. Full-time employment with competitive salary and a chance to grow in the industry. Apply as soon as possible!

About Firstsource:

Firstsource Solutions is a leading Business Process Management (BPM) company that delivers innovative and customized solutions to help businesses improve efficiency, gain deeper insights, and achieve superior outcomes. With a strong global presence across the US, UK, Philippines, and India, Firstsource serves over 100 leading brands, including several Fortune 500 and FTSE 100 companies.

The company’s expertise spans various industries, including:

  • Healthcare
  • Telecommunications and Media
  • Banking, Financial Services, and Insurance (BFSI)

Firstsource’s “rightshore” delivery model combines the best of onshore, offshore, and nearshore services to ensure optimal business solutions that meet customer needs while maintaining cost-effectiveness.

Job Details

Job Role: Customer Support Associate

Qualification: Any Graduation

Job Location: Chennai

Experience: Fresher

Employment Type: Full Time

Last Date: Apply As Soon As Possible

Salary: Best in Industry

Job Description

This role responds to customer queries and provides resolution, support, and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

CORE RESPONSIBILITIES

  • Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
  • Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
  • Grasp, Comprehend & clear the training period with relevant toll-gate scores
  • Attend all team briefing/meetings/coachings on a timely basis.
  • Be knowledgeable of regular process changes provided
  • Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
  • Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
  • Adhere to Company Code of Conduct & policies laid by the HR
  • Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
  • Connecting with customers, listen, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
  • On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
  • Act as a team player and coordinate work respectfully with fellow members in co-ordination.
  • Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
  • Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
  • Work towards targets set, manage own time and prioritise tasks to meet through expected work discipline as a professional.
  • Work closely with team leader by implementing the coaching aspects discussed for self and career development

Value-Add Responsibilities:

  • Participative in team bonding, offline activities as necessary
  • Assist new team members in need and breed the team culture

Essential Knowledge:

  • Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

  • Willingness to work in rotating shifts (including night shifts).
  • Communicate effectively, both orally and in writing.
  • Flexibility to meet business requirements and fluctuating workload
  • Organize, prioritize, and schedule work assignments.
  • Hardworking and Smart working attitude with openness to feedback
  • Have acceptable typing speed of atleast 20 WPM/90% Accuracy

MINIMUM QUALIFICATION:

Graduate(Fresher)SC (10th) passed, Any Graduation

How to Apply for Firstsource Off Campus Drive 2025?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Firstsource Off Campus Drive 205 – Important Apply Links
Apply For This Job

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