Cognizant Off Campus Drive 2024 | Engineer Trainee

Cognizant is conducting an Off-Campus Drive for the role of Engineer Trainee in 2024. This exciting opportunity is open to B.E/B.Tech graduates from any branch, offering a chance to join a dynamic team in top locations such as Bengaluru, Chennai, and Coimbatore. The role is ideal for recent graduates who are passionate about technology and want to kick-start their career with a global leader in IT services. With a competitive salary of INR 400,000 per annum, a hybrid work model, and opportunities for professional growth, this is a chance you don’t want to miss. Apply today to begin your journey with Cognizant!

About Company

Cognizant Technology Solutions Corporation is an American multinational corporation specializing in information technology services, consulting, and business process outsourcing. It is headquartered in Teaneck, New Jersey, U.S. Cognizant is part of the NASDAQ-100 and trades under CTSH.

Job Details

Qualification: B.E/B.Tech (Any branch)

Batch: 2024

Salary: INR 400,000.00 per Annum

Job Location: Bengaluru, Chennai, Coimbatore

Work Model: Hybrid

Last Date: 26 November 2024 12:00 AM

Employment type: Full-time

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Job Description

IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscape of  IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts’ time for more complex issues.

Key responsibilities

• Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
• Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Role expectations

• Associate should be client focused and able to work with users from different communities and cultures across the globe.
• Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
• Work in shifts and work from office.

Support available from Cognizant (post joining as Full Time Employee)

• Night shift allowance will be paid by the project.
• Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
• Timely rewards and recognition for top performers.

If you are passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, then this role is for you.

Compensation – INR 4,00,000 per annum

Eligibility Criteria

• 2024 Batch of B.E/B.Tech of any branch (UG full time degree).
• At the time of registration, consistent academic record of a minimum of 50% in X, XII, Diploma, UG & PG with no standing arrears in current education.
• At the time of joining, all recruits need to have a minimum 50% aggregate in the pursuing degree with no standing arrears.
• Opportunities are open to Indian nationals / OCIs who are currently residing in India.
• Flexible to relocate to anywhere in India, work in any shift / technology / domain, including work from office location basis business requirements.

Student Information

Mandatory documents for registration: Registration link will be shared candidates must scan and upload the below mentioned documents while registering:

• Resume (maximum of 2 pages) with a high-resolution passport size photograph. Please note that the photograph should be clicked in a light background and both the ears of the candidates must be visible.

Mandatory documents for interview

• All academic documents including the college ID card, and school/college UG mark sheets.

Mandatory documents for onboarding

• The final Cognizant onboarding would be subject to satisfactory background verification.
• If PAN card is already available, ensure you have both first name and last name updated in the PAN card. If you do not have your last name updated in the PAN card kindly get it updated. Background verification will not be successful if last name is not updated in the PAN card. Background verification will not be successful if the PAN card name and the superset registered name is not matching. If PAN card is not available, kindly do not proceed with the application registration
• Voter Id card / Passport will be mandatory to verify citizenship.

How to Prepare for the Cognizant Engineer Trainee Role ? – Tamil Job Updates

1. Understand the Role and Key Responsibilities

The IT Service Desk team provides first-line technical support, resolving hardware and software issues for 90 global clients. As an Engineer Trainee, you will need to:

• Troubleshoot IT issues and resolve technical problems efficiently to minimize downtime.
• Log and track support tickets, ensuring documentation is accurate and problems are resolved in a timely manner.
• Collaborate with other IT teams to escalate complex issues when necessary.
• Maintain knowledge base articles to enhance self-service options and enable quicker resolutions.

Prepare for troubleshooting scenarios: Familiarize yourself with common IT issues related to hardware, software, and network connectivity.

2. Familiarize Yourself with Technological Trends

The IT Service Desk has evolved significantly due to technological advancements. To stay relevant:

• Learn about AI chatbots and how they are used in customer service to automate tasks using natural language processing.
• Get a basic understanding of Robotic Process Automation (RPA), which automates repetitive tasks, allowing analysts to focus on complex issues.

Tip: You can explore free courses or online tutorials on AI chatbots and RPA tools to understand their application in service desks.

3. Develop Communication Skills

As the role involves working with clients from various cultures and communities worldwide, effective communication is crucial. Focus on:

• Flawless verbal and written communication to articulate technical issues and solutions clearly.
• Practicing clear, concise communication and active listening to understand user issues properly.

Tip: Enhance your communication skills by engaging in mock interviews or joining online communities like Toastmasters for public speaking practice.

4. Technical Knowledge and Troubleshooting

Since you’ll be providing first-line technical support, it’s important to:

• Brush up on the basics of IT systems, including hardware (PCs, printers, etc.) and software troubleshooting.
• Learn about operating systems (Windows, Mac, Linux) and common software applications.
• Understand networking concepts (e.g., DNS, IP addresses, basic router troubleshooting).

Tip: Set up a home lab or virtual environment to practice resolving technical issues or use online resources like YouTube and forums for practical troubleshooting guides.

5. Understand the Work Environment and Role Expectations

• The role involves working in shifts and may require you to work from office depending on business needs.
• Be flexible to work in any shift, technology, or domain, and be open to relocation within India if required.
• Learn about Cognizant’s work culture, client expectations, and the support system available, such as night shift allowances and pick-up/drop facilities.

6. Prepare for the Interview Process

• Review your resume, ensuring it highlights your technical skills, academic achievements, and any relevant projects or internships.
• Prepare documents: Ensure you have scanned and ready all required documents such as your academic records, college ID, and updated PAN card. For onboarding, make sure your PAN card is updated with your full name (first and last name).

Tip: Conduct a mock interview with a friend or mentor to improve your confidence and responses to typical interview questions.

7. Compensation and Benefits

The compensation for the Engineer Trainee role is INR 4,00,000 per annum, with additional benefits like night shift allowance and performance-based recognition. Ensure you understand these perks and prepare to discuss your expectations regarding the work culture and career growth opportunities at Cognizant.

8. Final Preparations

• Review eligibility criteria: Make sure you meet the educational and academic criteria, including a consistent academic record of at least 50% in your 10th, 12th, Diploma, and UG studies.
• Prepare to submit documents like your resume, academic mark sheets, and passport-size photographs as part of the registration process.

This preparation guide is prepared by Tamil Job Updates especially for their users. Also, check out other jobs at Tamilanalerts.in.

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How to Apply for Cognizant Off Campus Drive 2024?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

• Amazon Work From Home 2024
• Firstsource Off Campus Drive 2024 in Chennai
• Cornerstone Off Campus Drive 2024 | Freshers
• Morningstar Off Campus Drive 2024 | Any Graduation
• UPS India Off Campus Drive 2024 | Chennai

Cognizant Engineer Trainee Role – FAQ

1. What is the role of an Engineer Trainee in IT Service Desk?

As an Engineer Trainee, you will help users by solving technical problems, such as fixing hardware and software issues. You’ll also track support requests, work with other teams to solve tougher issues, and maintain helpful information to make problem-solving easier.

2. Who do you support in IT Service Desk?

You will support 90 global clients from different countries, helping them with IT-related problems and ensuring their systems work smoothly.

3. How has IT Service Desk changed over time?

The IT Service Desk has improved with new technologies like AI chatbots, which can automatically answer common questions, and Robotic Process Automation (RPA), which helps automate simple tasks, giving you more time for complex issues.

4. What are the main responsibilities of an Engineer Trainee?

• Provide technical support for IT issues.
• Track and log support tickets and solve problems on time.
• Fix hardware and software issues and reduce downtime.
• Work with other teams for tough problems.
• Update the knowledge base to help others solve issues quickly.

5. What is expected from you in the role?

• You need to be client-focused and able to work with people from different cultures.
• Have great communication skills to explain tech issues clearly.
• Be willing to work in shifts and from the office if needed.

6. What support does Cognizant offer?

Once you’re hired as a full-time employee, you will get:

• Night shift allowance if working in the night shift.
• Cabs for pick-up and drop for safe travel.
• Rewards and recognition for top performers.

7. What is the salary for this role?

The salary is INR 4,00,000 per year.

8. What are the eligibility requirements?

• You must be from the 2024 batch of B.E/B.Tech graduates (any branch).
• You need to have at least 50% marks in your X, XII, Diploma, and UG studies, with no backlogs.
• You should be willing to relocate and work in any shift or office location.