Hey there! If you’re eyeing a role as a Customer Service & Operations Analyst, Natwest’s Off Campus Drive 2024 in Chennai might just be your golden ticket! This opportunity welcomes freshers with qualifications like B.Com, BA, BBA, or BSc to join their team with a generous salary package that competes among the best in the industry. The job location in the vibrant city of Chennai adds to the appeal, and students from the batches of 2023 or 2024 are encouraged to apply before the deadline on 23rd November 2024. Don’t miss out on the chance to kickstart your career in customer service and operations with Natwest!
Job Details
Job Role: Customer Service & Operations Analyst
Qualification: B.com, BA, BBA and Bsc
Salary: Best in Industry
Experience: Freshers
Job Location: Chennai
Batch: 2023 or 2024
Last Date: 23/11/2024
Job Description
Join us as a Customer Service & Operations Analyst
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you’ll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you’ll need
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- Microsoft Office skills, including PowerPoint, Excel and Word
- Fresher’s, 2023 or 2024 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
Job By Batch | Job By Batch |
How to Apply for Natwest Off Campus Drive 2024?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| Natwest Off Campus Drive 2024 – Important Apply Link |
| Apply For This Job |
