Mphasis Limited was incorporated on 10th August, 1992. The Company is a global Information Technology (IT) solutions provider specializing in providing cloud and cognitive services, applies next-generation technology to help enterprises transform businesses globally.
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
Job Details
Role: Junior Fulfillment Associate
Qualification: BSc, B.Com and BA or Diploma holders (12+3 years of education)
Job Location: Bangalore
Experience: Fresher – 1 year
Job Type: Full Time
Salary: Best In Industry
Job Description
The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.
Responsibilities:
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
- Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system
- Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
- Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Understand and proactively addresses user’s concerns, identifying the root of the issue.
Skills & Qualifications:
- Freshers / 6 to 12 months of Back-office operations experience preferred.
- Understanding of supply chain management / order tracking and documentation preferred
- Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours
- Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
- Should be able to write grammatically correct emails in response to customer and third party communications.
- Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.
Education:
- BSc, B.Com and BA or Diploma holders (12+3 years of education).
Working conditions and requirements:
- Training and work location from office.
Work From Home will be at company’s discretion
- Should have a reliable and fast WiFi (min 30 mbps ) connection at home.
- Should be ready to connect via video during training and 1 on 1 discussions.
- Should have a safe and suitable work environment at home
- Should be able to work as per the break/lunch timings allocated by the supervisor
Selection Criteria:-
- Interview
How to Apply for Mphasis Off Campus Drive?
All interested and eligible candidates may send their resumes to the email ID provided below.
| Mphasis Off Campus Drive |
| Apply For This Job |