Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
Job Details
Role: Engineer – L1(Technical Support)
Qualification: Any Graduation
Experience: 0 – 4 Years
Salary: Best in Industry
Location: Chennai
Last Date: ASAP
Job Description
- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.
Technical skills:
- Self-Motivated & Ability to Work Under Pressure
- Should have good comprehensibility and understandability of what customers want
- Should have critical thought process and decision-making capability with focus on accuracy
- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
- Ability to sell/Upsell
Soft Skills:
- Should possess good English verbal skills
- Excellent logical reasoning
Computer Proficiency:
- Basics understandng of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals
Movate Technologies hiring Details
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| Send your updated resume to mail id : nivya.avinash@movate.com |