About HCL:
HCL Technologies Limited, doing business as HCLTech, is an Indian multinational information technology consulting company headquartered in Noida. Founded by Shiv Nadar, it was spun out in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 225,944 employees.
Job Details
Role: Service Desk Analyst
Qualification: Any Graduate
Salary: Best In Industry
Job Location: Madurai
Experience: Fresher and Experienced
Job Type: Full Time
Job Description
He/she will be responsible in providing 100% voice support to the clients and online technical resolution.
Responsibilities
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets / provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
- To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update & self-development.
Qualifications
Qualification: Any Graduate
Required Skills
- Voice based technical support experience in a global/international environment
- Basic technical knowledge of PCs
- Knowledge of MS Outlook troubleshooting, Internet and Networking
- Technical Knowledge of operating systems like Windows XP
- Good communication and conversation skills (verbal and written)
- Willingness to work in 24/7 environment
Preferred Skills
- Technical Knowledge of operating systems like Windows XP
- Good communication and conversation skills (verbal and written)
How to Apply for HCL Off Campus Drive 2025?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| HCL Off Campus Drive 2025 – Important Apply Link |
| Apply For This Job |
| Official Announcement: Click Here |