HCL Technologies (commonly known as HCLTech) is a global technology company headquartered in Noida, India. Founded in 1976, it is one of the largest IT services firms in the world, providing a wide range of services including software development, IT infrastructure management, digital transformation, engineering services, and business process outsourcing. With operations in over 50 countries and a workforce of more than 200,000 employees, HCL serves clients across various industries such as healthcare, banking, manufacturing, telecommunications, and more.
The company is known for its customer-centric approach, strong focus on innovation, and strategic partnerships with leading global enterprises. Over the years, HCLTech has built a strong reputation for delivering cost-effective and scalable technology solutions worldwide.
Inside HCL Technologies: What Employees Say
HCL Technologies: ★3.5–3.6 / 5
(Source: Glassdoor & AmbitionBox)
Strengths
- Strong job stability – HCL is known for offering secure, long-term employment, even during market fluctuations.
- Learning and development opportunities – Particularly valuable for freshers and early-career professionals in tech roles.
- Collaborative work environment – Teams are generally supportive, and many employees report a positive peer culture.
- Reasonable work-life balance – Especially in roles that are not client-facing or shift-based. Flexibility may vary by project.
Areas for Improvement
- Below-average salary growth – Annual hikes, bonuses, and overall compensation are often considered less competitive compared to industry peers.
- Limited career advancement – Growth can be slow and is often dependent on project availability or individual managers rather than a structured path.
- Managerial inconsistency – Some teams face issues with unclear communication, slow decision-making, and bureaucratic processes.
- High workload in some roles – Client-facing or support roles (especially with shifts) may involve tight deadlines and increased pressure.
Source: Employee reviews from Glassdoor and AmbitionBox
Job Details
Role: Customer Support Executive
Qualification: Any Graduation (Btech, MTech, BSC, MSc, LLB, BA LLB are not eligible)
Experience: Fresher and Experienced
Salary: Best In Industry
Location: Chennai(WFH)
Job Type: Full Time
Job Description
Job Title: Customer Support Executive – Voice Process-WFH
Location: Chennai
Required Experience: Freshers (Btech, MTech, BSC, MSc, LLB, BA LLB are not eligible)
Shift: 24×7 rotational shifts (including night shifts and weekly offs)
Experience Required: Fresher
Job Summary:
We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Address customer queries and concerns with empathy and clarity
- Maintain accurate records of customer interactions
- Ensure timely resolution and follow-up on customer issues
- Adhere to shift schedules and company policies
Required Skills & Qualifications:
- Excellent communication skills – both verbal and written
- Strong interpersonal and soft skills
- Willingness to work in rotational shifts, including night shifts and weekends
- Positive attitude and ability to work in a team environment
Preferred Attributes:
- Prior experience in a voice-based customer support role
- Ability to remain calm under pressure
- Multilingual skills are a plus
How to Apply for HCL Off Campus Drive 2025?
| HCL Off Campus Drive 2025 – Important Apply Link |
| Interested candidates can send their updated resume to shine.albert@hcltech.com |
| Official Announcement: Click Here |