HCL Technologies (commonly known as HCLTech) is a global technology company headquartered in Noida, India. Founded in 1976, it is one of the largest IT services firms in the world, providing a wide range of services including software development, IT infrastructure management, digital transformation, engineering services, and business process outsourcing. With operations in over 50 countries and a workforce of more than 200,000 employees, HCL serves clients across various industries such as healthcare, banking, manufacturing, telecommunications, and more.
The company is known for its customer-centric approach, strong focus on innovation, and strategic partnerships with leading global enterprises. Over the years, HCLTech has built a strong reputation for delivering cost-effective and scalable technology solutions worldwide.
Inside HCL Technologies: What Employees Say
HCL Technologies: ★3.5–3.6 / 5
(Source: Glassdoor & AmbitionBox)
Strengths
- Strong job stability – HCL is known for offering secure, long-term employment, even during market fluctuations.
- Learning and development opportunities – Particularly valuable for freshers and early-career professionals in tech roles.
- Collaborative work environment – Teams are generally supportive, and many employees report a positive peer culture.
- Reasonable work-life balance – Especially in roles that are not client-facing or shift-based. Flexibility may vary by project.
Areas for Improvement
- Below-average salary growth – Annual hikes, bonuses, and overall compensation are often considered less competitive compared to industry peers.
- Limited career advancement – Growth can be slow and is often dependent on project availability or individual managers rather than a structured path.
- Managerial inconsistency – Some teams face issues with unclear communication, slow decision-making, and bureaucratic processes.
- High workload in some roles – Client-facing or support roles (especially with shifts) may involve tight deadlines and increased pressure.
Source: Employee reviews from Glassdoor and AmbitionBox
Job Details
Roles: Service Desk Analyst, Developer
Qualification: Any Graduate
Experience: Entry Level
Salary: Best In Industry
Location: Thiruvananthapuram, Across India
Job Type: Full Time
Job Description
Position Overview (Job Summary): Service Desk
L1 Support Engineer responsible for handling escalated technical issues from L1, ensuring timely resolution, maintaining quality standards, and delivering excellent customer experience in an international voice support environment.
Primary Skills:
- Excellent communication skills with International Voice Support experience
- Strong troubleshooting skills for:
- Mobility-related applications
- Desktop/general system issues
- Outlook, VPN, Citrix, VDI
- In-depth knowledge of MS Office/O365
Secondary Skills:
- Experience in Telecom (added advantage)
Role and Responsibilities:
A. Key Responsibilities
- Handle escalated calls from L1 team efficiently
- Resolve tickets within agreed SLA for volume and time
- Ensure compliance with quality standards (voice, accent, tech monitoring), regulatory requirements, and company policies
- Deliver positive customer experience and maintain CSAT through defined resolution rate, minimal AHT, and reduced reopen cases
- Update worklogs and follow escalation processes
- Manage queues effectively and work toward case closure
B. Additional Responsibilities
- Adhere to process compliance and shift schedules
- Support continuous improvement initiatives
Educational Qualification:
Any Graduation
Certifications:
(Not mandatory but desirable)
- ITIL Foundation
- Microsoft Certifications (O365, Windows troubleshooting)
- Citrix-related certifications
How to Apply for HCL Off Campus Drive?
| HCL Off Campus Drive – Important Apply Link |
| Service Desk Analyst: Apply for the Job |
| Developer – Apply for the Job |