HCL Technologies Limited, doing business as HCLTech, is an Indian multinational information technology consulting company headquartered in Noida. Founded by Shiv Nadar, it was spun out in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 225,944 employees.
Job Details
Role: Customer Support Representative (Email Process) – UK Shift
Qualification: Arts & Science
Salary: Best In Industry
Walkin Date: 28-Aug to 30-Aug
Work Location: Navallur
Experience: Fresher
Job Type: Full Time
Contact HR: Nandhinee S
Job Description
MEGA FRESHERS DRIVE FROM 28TH AUG TO 30TH AUG
Date: 28-Aug-25 to 30-Aug-25
Timing– 10.30 AM to 2.30 PM
Experience Required: FRESHERS (Arts & Science)
Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)
Job Title: Customer Support Representative (Email Process) – UK Shift
Work Location: Navallur
Job Description:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative for our email process. This role involves providing exceptional support to our UK-based customers during their working hours.
Key Responsibilities:
- Respond to customer inquiries and issues via email in a timely and professional manner.
- Resolve customer complaints and provide appropriate solutions and alternatives.
- Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency.
- Collaborate with other departments to resolve complex customer issues.
- Keep accurate records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Stay updated with product knowledge and changes to provide accurate information to customers.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Strong written communication skills in English.
- Ability to handle multiple tasks and prioritize effectively.
- Familiarity with CRM systems and practices.
- Ability to work in the UK shift (typically 1 PM to 10 PM IST).
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience in a similar role supporting UK-based customers.
- Experience with email support tools and software.
Benefits:
- Professional development and growth opportunities.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and supportive team.
HCL Walkin Drive Detail:
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
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| Time and Venue Date: 28-Aug-25 to 30-Aug-25 Timing – 10.30 AM to 2.30 PM No 33, Block 2,ETA3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130 Announcement : Click Here |