Lightcast is hiring for the role of Associate Customer Support Engineer in Chennai and Dharmapuri. If you have a passion for customer service and troubleshooting, this is a great opportunity for you! Candidates with any degree and a strong desire to provide excellent technical support are encouraged to apply. We offer best-in-industry salaries and a full-time work opportunity. Join us and be part of an innovative team, providing top-notch customer support and contributing to the success of Lightcast.
About Lightcast:
At Lightcast, our software products, APIs, and consulting solutions bring clarity to the fast-changing world of work.
Formerly Emsi Burning Glass, Lightcast has over two decades of experience in finding solutions and delivering the competitive edge our clients demand. With world-class customer service, we provide the answers and insight to meet your specific need—because every decision made without data is just a shot in the dark.
By helping communities, businesses, and education institutions succeed, our ultimate goal is connecting individuals with the right skills and right jobs in the right places. People are at the heart of everything we do, and we want to create a job market that works for everyone.
Job Details
Job Role: Associate Customer Support Engineer
Qualification: Any Degree
Salary: Best In Industry
Job Location: Chennai/Dharmapuri
Work Type: Full Time
Job Description
- Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries.
- Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution.
- Escalate product and service issues to the Senior Product Support Engineer on shift for investigation.
- Document and track customer interactions and resolutions in the ticketing system.
- Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance.
Experience and Education:
- Ability to understand, and research solutions to, problems.
- Strong English-language written communication skills.
- Good knowledge of computers, including web-based applications.
- Ability to learn and adapt in a fast-paced technical environment.
- Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays.
- Ability to work independently.
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How to Apply for Lightcast Off Campus Drive 2024?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
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