About Company:
With yearly revenue of $524 bn, Walmart employs approximately 2.2 million associates worldwide. We innovate to deliver a simple and seamless experience for our customers. Our tech talent solves the biggest and most complex problems. They drive digital transformation where data and analytics are enabling us to better serve our customers and create a digital relationship with them. As our customers evolve and adapt, we are taking it a few notches further here. We€™re changing what customers can expect from the experience of shopping, from physical stores, to mobile, social and even online forums; we€™re not just ready for the future of shopping, we€™re creating it.
Job Details:
Job Role: Customer Support (Resolution Coordinator)
Qualification: Any Graduation(UG/PG)
Experience: Freshers – 12 Months
Salary/CTC: 3-3.5 Lacs P.A
No of Openings: 20
Walk-in Date: 24 June – 26 June
Timing: 8.30 AM – 11.30 AM
Mode of interview: Walkin
Work Location: Chennai
Job Description:
About the team
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates!
What Youll Do
As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
What Youll bring
- Fresher to 12 months of relevant customer service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
- In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Adhere to quality, compliance guidelines and SLAs
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
- Should be flexible work in a 24/7 work environment with rotating weekly time off.
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
- Any graduation
How to Apply for Walmart Walkin Drive ?
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
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| **Call Letter is mandatory for attending the interview** Call letter: Apply Now Time and Venue Walmart Global Tech, 3rd floor, B, Block, Cactus, TECCI Park, 173, Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu 600119 (Landmark: Opp to Accenture, Karapakkam) Official Announcement: Click Here Call letters will be sent to shortlisted candidates to attend the interview. |