Hey there! Exciting news for job seekers – Tech Mahindra is hosting a mega walk-in drive in Chennai for the position of Customer Support Executive. This event presents a golden opportunity for individuals with any degree and 0-2 years of experience as there are 30 openings available. Not to mention, the salary offered is the best in the industry, making it a lucrative career choice. Mark your calendars for the walk-in dates on the 13th to 15th of November at the Chennai venue. This is your chance to kickstart a rewarding career with Tech Mahindra, and we can’t wait to see you there!

About Company:

Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between BT Group and Mahindra & Mahindra. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.

Designation Details:

Job Role: Customer Support Executive

Qualification: Any Degree

Experience: 0 – 2 years

No. of Openings: 30

Salary : Best In Industry

Venue Location: Chennai

Walk-in Date: 13th November – 15th November 

Job Description:

We are looking for a candidate who has a basic understanding of Networking (Router, LAN, WAN, Switches…) to handle the telecom domain for handling the customer queries.

Role & responsibilities

• Should know how to handle the customers and resolve their issues
• Should be flexible to work in 24/7 rotational shifts – 9.5 hour working
• Two-way cab will be provided for all shifts (pickup and drop)
• 5 days working 2 days off
• Work Location – Sholinganallur, Chennai

Kindly take a Walk In between 11:00 AM – 1:00 PM (Contact Person – Sakthivel)

How to Prepare for Tech Mahindra Interview – Tamil Job Update:

1. Understand the Job

The position is for a Customer Support Executive, where you will help customers with their telecom-related problems. You need to know some basic networking concepts (like Router, LAN, WAN, Switches) and be ready to support customers with issues like internet connection problems or slow speeds.

Key Things to Focus On:

• Basic Networking Knowledge:
  • Learn about basic networking—understand what a router, LAN, WAN, and switch do. You don’t need to be an expert, but understanding the basics will help.
  • Since this is a telecom role, also look at common issues in the telecom industry, such as slow internet or connectivity issues.
• Customer Service Skills:
  • The job is about helping customers, so practice being patient, friendly, and understanding.
  • You should be ready to solve customer problems in a calm and efficient way.
• Work in Shifts:
  • The job requires working in rotational shifts (24/7), so be prepared to work in the evenings, nights, or even weekends.
  • Cab facilities are provided for commuting, so no worries about transport.

2. Know the Company

Tech Mahindra is a big IT and telecom company. They help businesses with technology solutions and are especially known for their work in the telecom industry. It’s a good idea to know a little bit about them, like their services or any new projects they are working on. This shows that you’re interested in the company.

3. Prepare for Common Interview Questions

Here are some questions you might be asked and how you can prepare for them:

a. Tell me about yourself.

• Keep it short and talk about your education, skills, and any past experiences (even if it’s internships or projects) that make you good for this role.

b. Why do you want to work at Tech Mahindra?

• Talk about the opportunity to work with a big, well-known company in the telecom field and how you are excited to help customers.

c. What do you know about networking (Router, LAN, WAN, Switches)?

• Be ready to explain the basics of networking. For example:
  • Router: Device that connects different networks.
  • LAN (Local Area Network): A network within a small area like your house or office.
  • WAN (Wide Area Network): A network that covers a large area (like the internet).
  • Switches: Devices that connect multiple devices within a network.

d. How would you handle a difficult customer?

• Explain how you would stay calm and polite, listen carefully to the customer’s problem, and work with them to find a solution. You can share an example from your past (even from college or volunteer work) where you helped someone resolve an issue.

e. Are you comfortable working in shifts?

• Since the job involves working in 24/7 shifts, you should show that you’re okay with working at different hours and are flexible about it.

4. Prepare for Role-Specific Questions

Since this is a customer support role in telecom, the interviewer may ask how you’d handle certain customer problems. Be ready to talk about how you would:

• Troubleshoot a customer’s Wi-Fi problem.
• Help a customer who is facing slow internet speed.

For example, if a customer complains about slow internet, you can explain how you would check the router settings, reset the connection, and ask the customer to try basic troubleshooting steps like restarting their device or checking cables.

5. Practice Communication Skills

• Clear communication is very important in customer support. Practice speaking clearly and confidently.
• Stay positive and polite, even if the customer is upset. A friendly attitude goes a long way in customer service.

6. Documents to Bring

• Resume: A copy of your updated resume.
• Educational certificates (like your degree certificate).
• ID proof (like Aadhaar card or passport).
• Previous work experience (if any), like internship or part-time job certificates.

7. Be Ready for the Logistics

• Walk-in Interview Time: The interview is from 11:00 AM to 1:00 PM. So, try to reach on time.
• Venue: The interview will take place in Sholinganallur, Chennai. Make sure you know how to get there.
• Transport: Since Tech Mahindra provides two-way cabs for the job, you don’t have to worry about transport for the work itself, but ensure you reach the venue for the interview.

8. Dress Code

• Dress in business casual—like smart trousers or a skirt with a shirt or blouse. Keep it simple and neat, as you want to look professional.

Final Tips:

• Be confident but also humble.
• Show that you’re eager to learn and are excited about the role.
• Don’t forget to smile—a positive attitude always makes a good impression!

How to Apply for Tech Mahindra Walkin Drive ?

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

No need to apply – Just attend the walk-in drive at the address below. Time and Venue 13th November – 15th November  11.00 AM – 1.00 PMNo 138 Old Mahabalipuram Road Sholinganallur, Elcot Sez, Semmancheri, Chennai, Tamil Nadu 600119 (View on map)Contact – Sakthivel ( 9688561066 )