Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company[6][7] with over 158,000 employees across 90 countries.[4] The company was ranked #5 in India’s IT firms and overall #47 on Fortune India 500 list for 2019.
Job Details
Job Role: Technical Support Associate
Qualification: Any Degree
Experience: 0- 5 years
No. of Openings: 30
Salary : Best In Industry
Venue Location: Chennai
Walk-in Date: 4th November – 6th November
Job Description
Hiring for – Service Desk (Technical Support || International voice)
Role :
- Technical support associate
- Senior Technical Support associate
Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality.
Key Responsibilities:
- Technical Support (L1/L2)
- Respond to customer queries via calls/emails.
- Troubleshoot and resolve technical issues.
- Maintain proper documentation of incidents.
- Ensure customer satisfaction with prompt service.
- Service Desk Operations
- ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
- Active Directory (User Management, Password Reset, Account Unlock)
- Microsoft Office & O365 Support (Outlook, Excel, Teams)
- Windows OS (7/8/10) & Desktop Troubleshooting
- VPN / Citrix / Exchange Support
- Hardware & Network Troubleshooting (LAN, Printers, Devices)
- Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
- Antivirus, Patch Management, SCCM basics
- Voice / Email / Chat (Excellent Communication Skills) Knowledge of ITIL Processes
Requirements:
- Fresher (NO PURSUING)
- 0- 5 years experience in technical support only into International voice
- Excellent communication skills in English.
- Willingness to work in rotational shifts.(Night shifts) 24/7
- work from office
- Work location – Chennai, Sholinganullur
- Immediate joiner
- Basic knowledge of Technical issues
Perks/Benefits:
- Training and career growth opportunities
- Friendly work environment
Walk-in Details: Candidates should carry their Resume and Aadhar card with them and please do mention Uma on top of your resume while coming.
The Technical Support – Voice / Blended role is a full-time, permanent position in the IT Services & Consulting industry under the Customer Success, Service & Operations department. The job involves providing technical assistance to international customers through voice and blended (voice and chat/email) channels. Key duties include troubleshooting issues, managing customer queries, and using ticketing tools or service desk systems to resolve problems efficiently. Preferred skills include Technical Support, Service Desk, US/International Voice Process, International Calling, and experience in International BPO environments.
Tech Mahindra Walkin Drive Details
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
|---|
| Time and Venue 4th November – 6th November , 11.00 AM – 2.00 PM No 602/3, Elcot SEZ, SDB-2, Ground Floor, C1 Wing, OMR, Sholinganallur, Chennai 119 Contact – Uma Official Announcement: Click Here |
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