Hey there! Exciting news for job seekers in Chennai! Sutherland is hosting a Mega Walkin Drive in Chennai 2024 for the International Voice job role. Whether you’re a fresh graduate or someone with up to 4 years of experience, this opportunity to join a dynamic team of professionals shouldn’t be missed. With 10 openings available, there’s ample room for driven individuals to kickstart their career with a competitive salary, considered the best in the industry. Mark your calendar for the 12th and 13th of November to head over to the venue in Chennai and showcase your skills at this promising event. Good luck to all the aspiring candidates!

Job Details:

Job Role: International Voice

Qualification: Bachelor’s degree

Experience: 0 – 4 years

No. of Openings: 10

Salary: Best In Industry

Venue Location: Chennai

Walk-in Date: 12th and 13th November

Job Description:

• Bachelor’s degree with 0-4 years of experience in AR Collections or International Voice process
• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail
• Prepare daily aging report
• Strategize the portfolio
• Fix the root cause and collect
• Work with internal and external stakeholders for better resolution
• Provide visibility to the leadership
• Freshers and international voice experience are preferred.
• Candidate Must have Very Good Communication Skills in English.
• UK Shifts

Tamil Job Update – How to Prepare for Sutherland Interview:

The job description for the Sutherland walk-in drive focuses on Accounts Receivables (AR) Collections and International Voice Process roles. As a fresher, here are the key areas you should focus on to prepare and increase your chances of success:

Key Responsibilities Breakdown

• Accounts Receivables Process Understanding: You should have a basic understanding of the AR process. This includes invoicing, follow-up with clients for outstanding payments, and ensuring accurate financial record-keeping.
• Customer Interaction: You will be responsible for following up with customers via phone calls and emails to ensure timely payment. The key here is strong communication skills, as you’ll be dealing with customers to resolve payment-related queries.
• Maintaining AR Records: You will update the aging reports, resolve disputes, and clear outstanding payments. Familiarity with how accounts are tracked and updated is a plus.
• Collaboration: You will work with various stakeholders (such as Finance, Billing, Legal, etc.) to resolve customer disputes and ensure payments are received.
• Escalation of Risk Accounts: Monitor high-risk accounts and escalate issues to higher management when needed.
• Customer Experience Improvement: Suggest improvements in the AR process or customer experience.
• Reconciliation & Reporting: You will prepare daily aging reports and reconcile complex accounts. This requires attention to detail.
• Meeting Productivity Goals: You need to meet monthly goals in terms of collections, account resolution, and customer follow-ups.

1. Understand Accounts Receivable Process

Even if you’re new to Accounts Receivables, having a basic understanding of what it entails will help. Here’s what to focus on:

• What is an aging report?: This is a report that shows outstanding invoices and how long they’ve been unpaid. Understand the different categories (e.g., 30 days, 60 days, 90 days).
• Credit and Collections: Understand how companies manage credit (for customers) and the collections process for overdue payments.
• Disputes and Reconciliation: When a customer doesn’t pay on time, there could be disputes that need resolving. This might involve investigating reasons for non-payment, addressing discrepancies in invoicing, or correcting errors.

2. Enhance Communication Skills

Since the role involves international voice interaction with customers:

• Practice Clear and Professional Communication: Make sure you can speak clearly, confidently, and politely. Focus on using a professional tone.
• Handling Customer Queries: Prepare for scenarios where you might need to resolve customer queries about payment or invoices. Practice explaining complex details in a simple, clear manner.
• Active Listening: You need to understand the customer’s issues accurately to provide the best solutions. Active listening will help you manage these calls effectively.
• Mock Calls: Practice mock calls with a friend or in front of a mirror. You can also use apps or websites that help with phone interview simulations.

3. Excel & Reporting

Since the role mentions maintaining reports and updating records:

• Basic Excel Skills: Understand basic functions like sorting data, using SUM or COUNT formulas, creating simple charts, and formatting cells for clear presentation. You might need to work with aging reports in Excel.
• Reporting: Be comfortable explaining how you would organize and present data to management in a clear and actionable format. Being able to track payments, dispute resolutions, and account statuses is key.

4. Prepare for UK Shifts

• Time Zone Understanding: The job requires UK shift timings, so be prepared to work at hours that align with the UK time zone (e.g., 1 PM to 10 PM IST, or 6 PM to 3 AM IST). Make sure you are okay with working these hours and can explain this in the interview.

5. Learn About Sutherland and Their Work Culture

• Company Research: Understand Sutherland’s business, their customer base, and the services they offer. This will help you align your answers to their goals and show that you’re genuinely interested in the company.
• Work Environment: Sutherland is known for a positive and inclusive work culture, so during the interview, show that you’re excited about learning, growing, and contributing to the company.

6. Preparation for HR and Technical Interview

• HR Screening:
  • Be ready to introduce yourself and talk about your educational background.
  • Show enthusiasm for working in customer service and Accounts Receivables, and explain how your communication skills will help you in handling customer queries.
  • Discuss your willingness to work in UK shifts and handle a dynamic work environment.
  • Follow Tamil job update for more updates.
• Operations/Role-Specific Interview:
  • You might be asked questions related to AR, customer follow-ups, and reconciliation. Be prepared to discuss:
    • How you would follow up with customers for overdue payments.
    • How you would manage multiple accounts or clients.
    • How to handle a situation where a customer disputes an invoice.
    • How you would ensure all accounts are up-to-date and aging reports are accurate.

7. Other Practical Considerations

• Documents to Carry: Ensure you bring a copy of your updated resume, educational certificates, and any identity proof. Make sure you also have any necessary details about the walk-in drive (address, time, etc.).
• Dress Code: Even though it’s a walk-in, dress professionally (business casual or smart casual) to make a good first impression.
• Versant Test (if applicable): Like many companies, Sutherland might have a Versant test or similar language proficiency test to assess your communication skills. Be sure to practice your English speaking and listening skills ahead of time.
• Follow Tamil job update for more updates.

Common Interview Questions

• Tell me about yourself and why you are interested in this role.
• Why are you looking to work in Accounts Receivables?
• How would you deal with an angry customer over the phone regarding payment disputes?
• Explain a time when you had to meet a deadline or handle multiple tasks.
• How do you handle stressful situations or difficult customers?
• What do you know about the AR process?

Final Tips:

• Be Confident: Confidence in your communication is key. Even if you don’t have experience, show that you are eager to learn and take on new challenges.
• Demonstrate Problem-Solving Skills: Accounts Receivables often involves problem-solving, whether it’s resolving disputes or ensuring timely collections. Showcase your approach to problem-solving during the interview.
• Be Punctual: Arrive early to the walk-in and be prepared for the assessment rounds.

How to Apply for Sutherland Walkin Drive ?

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

IMPORTANT
No need to apply – Just attend the walk-in drive at the address below. Time and Venue 12th November – 13th November , 10.00 AM – 5.30 PM Sutherland Global Services, A1 Block, Ground Floor, Gateway Office Parks, GST Road, Perungalathur, Chennai Contact – LN / Thrisha