Sutherland is a global digital transformation and business process services company founded in 1986 and headquartered in Pittsford, New York, USA. It provides solutions in areas like AI, automation, customer experience, analytics, and cloud engineering, helping enterprises streamline operations and deliver better digital outcomes. With delivery centers across multiple countries and thousands of employees worldwide, Sutherland works across industries such as healthcare, banking, telecom, and retail. The company emphasizes innovation, employee development, and inclusive culture, offering opportunities for growth and learning in both technical and support roles.
Sutherland – Employee Benefits & Insurance (India / Global)
- Offers Group Medical Insurance for employees and sometimes dependents
- Provides Accidental Insurance and Term Life Insurance coverage
- Some employees report family health insurance coverage up to ₹5 lakhs
- Includes Maternity (182 days) and Paternity (5 days) leave
- Provides 24 days of annual paid + sick leave
- Supports Work From Home setup with system repair and commute allowance
- Health insurance for same-gender partners is available
- Offers virtual fitness, mental wellness, and online medical support (e.g., MediBuddy Gold)
- Rewards & Recognition programs, such as tenure awards and “Extra Mile” initiatives
- Internal career growth, mentoring, and training opportunities
- Access to discounts at 400+ brands via employee benefits hub
- Inclusive workplace: LGBTQ+ inclusion, accessible washrooms, PWD-friendly facilities
- In the U.S., includes vision, dental, health, paid time off, and performance bonuses
Source: Official Job Postings – Sutherland Global Careers & Sutherland Benefits Page – jobs.sutherlandglobal.com
Job Details:
Role: Non-Voice Process
Qualification: Any Degree
Experience: 0 – 1 year
No. of Openings: 350
Salary: Best In Industry
Location: Chennai
Walk-in Date: 30 October – 31 October
Job Description:
Job Opportunity at Sutherland – Join Our Customer Support Team!
In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Our most successful candidates will have:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (email,Chat).
- High school diploma or equivalent and above.
- 0-1 year of experience (freshers welcome!).
It is Work from Office!
Interested? Share your resume via WhatsApp or call “Kavitha – HR at 9445792519″ for immediate consideration.
Candidates who suit the above requirement, please step in for a walk-in interview to office.
Mention Kavitha-Non Voice at the top of your resume.
Interview Timings: 10:30 AM To 2 PM.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
The role is for Non Voice – Other in the BPM / BPO industry, under the Customer Success, Service & Operations department. It is a Full Time, Permanent position categorized under Non Voice. The required education qualification is UG: Graduation Not Required. The key skills for this role include International Non Voice, Chat Support, Non Voice, Chat, International Process, BPO Non Voice, International Chat Process, and Chat Process.
Sutherland Walkin Drive in Chennai
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
|---|
| Time and Venue 30 October – 31 October , 10.30 AM – 2.00 PM Gateway Office Parks, A1 block, Ground floor, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063 Contact – Kavitha ( 9445792519 ) Official Announcement: Click Here |