At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence.
Job Details
Job Role: Associate Customer service
Education: Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA)
Salary: Best In Industry
Job Location: Kochi
Batch: 2025
Employment Type: Full-Time
Last Date: Apply ASAP
Job Description
Consultant is responsible for delivering outstanding customer experience via calls to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for –
- Resolving requests/inquiries made by customers via calls
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement & data security policies
- Completing upskilling & e-courses mandated by each program
- Attending coaching sessions & ensure feedback is implemented
- 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Qualifications
- Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2025 Passout can apply
- Other Additional Skills required:
- Excellent verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts including nights.
- Candidates must reside within a radius of 25 Km of our office
Additional Information
- Work Location: Cochin.
- Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
- Perks: Cab facilities available (within 25 Kms of office location).
Work Life at Sutherland: Key Highlights
- Work Environment: Fast-paced and dynamic, focused on customer service and technology.
- Work Hours: Usually shift-based (day, night, or rotational) depending on the role.
- Work-Life Balance: Varies; some find night shifts challenging, but flexible scheduling helps.
- Career Growth: Good opportunities through training and internal promotions.
- Compensation: Competitive within the BPO sector, with benefits and incentives.
- Training & Support: Comprehensive training programs for skill enhancement.
- Culture: Diverse, inclusive, with emphasis on teamwork and communication.
- Challenges: High-pressure due to client demands and performance targets.
- Employee Benefits: Health insurance, paid leaves, bonuses, and support programs.
How to Apply for Sutherland Off Campus Drive ?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
Sutherland Off Campus Drive – Important Apply Link |
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