Poshmark Off Campus Drive in Chennai

Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion.

Job Details

Role: Email Support, Night Shift (Fresher)

Qualification: Any Graduation

Salary: Best in Industry

Location: Chennai(Remote)

Experience: 0 – 2 Years

Last Date: Apply ASAP

Job Description

As a Community Associate, Email Support you are responsible for providing excellent front-line customer support via email to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries–related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark’s high standards of customer satisfaction.

The ideal Community Associate…

understands empathy is the key to helping others
exercises strong problem-solving skills and resourcefulness
showcases endless patience and contagious positive energy
has excellent written and verbal English communication skills
Is self motivated and thrives working independently

Responsibilities:

Engage with Poshmark users via email support
Respond to users in a timely, friendly, and professional manner
Demonstrate empathy through thoughtful and prompt resolutions for the Community
Research, troubleshoot, and recommend solutions for open orders and account-related issues
Gather feedback and suggestions from the Community
Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
Flexibility to work on holidays and occasional overtime, as required.
This role will be for 5 working days/week, between 9PM – 6AM IST.

Requirements:

Should be based in Chennai or within Tamil Nadu State, India.
This role will be fully Remote, with 5 working days/week, 9 hrs/day between shift hours of 9PM – 6AM IST.
0-2 years of equivalent experience in customer service or community support, particularly in e-commerce. Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred; new college graduates are encouraged to apply
Strong Macbook navigation and typing skills
Excellent written and verbal English communication skills, with keen attention to detail
Willing to work on holidays and provide support over weekends, as required
Problem-solving mindset with the ability to work independently and as part of a team
Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism
Enthusiastic about community, customer service, and spreading love and kindness
Endless patience and a positive attitude with the ability to turn a negative into a positive.
Competitive by nature; thrives off the success of a team
Believes that helping users is crucial to the growth and success of the company

3 Months Accomplishments

Comprehensive onboarding and hands-on training during the initial weeks
Exhibit strong Macbook navigation and typing skills
Exhibit strong Salesforce Service Cloud and G-suite tools navigation
Self-motivated, independent, transparency in communication and collaboration with local India-based managers and US headquarters managers via Slack/Zoom.
Independently handle Tier 1 cases (General/Account/Order/Payment related issues) with efficiency and accuracy

6 Months Accomplishments

Seamlessly navigate through all Tier 1 scenarios with ease and accuracy
Handle escalated cases with manager guidance
Provide resolutions that adhere to company policies, guidelines, and terms
Meet and exceed established daily case goals on a consistent basis

12+Months Accomplishments

Handle escalated cases independently with manager guidance
Potential to begin providing mentorship and guidance to new team members and peers
Begin contributing to team initiatives

How to Apply for Poshmark Off Campus Drive ?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Poshmark Off Campus Drive – Important Apply Link

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