Hey there! Have you heard about the exciting Poshmark Off Campus Drive happening in Chennai? They are looking for candidates to join as Email Support specialists. The best part is, you only need any degree to apply, and if you’re in the 0 – 2 years of experience range, you’re good to go! The position offers a competitive salary that’s the best in the industry, and you’ll be working 5 days a week right in the vibrant city of Chennai. Don’t wait too long to apply; the last date is ASAP. Don’t miss this opportunity to kickstart your career journey with Poshmark!

Job Details

Job Role: Email Support

Qualification: Any Degree

Salary: Best in Industry

Job Location: Chennai

Experience: 0 – 2 years

Working days: 5 days/ Week

Last Date: Apply ASAP

[wptb id=1059]

Job Description

Responsibilities:

• Engage with Poshmark users via email support
• Respond to users in a timely, friendly, and professional manner 
• Demonstrate empathy through thoughtful and prompt resolutions for the Community
• Research, troubleshoot, and recommend solutions for open orders and account related issues
• Gather feedback and suggestions from the Community
• Strive to exceed volume and CSAT (customer satisfaction) goals
• Help with side projects and administrative work as needed
   

6 Months Accomplishments

• Independently handle Tier 1 cases with efficiency and accuracy
• Provide resolutions based on guidelines and policies
• Meet daily case goals on a consistent basis
   

12+Months Accomplishments

• Navigate Tiers 1 & 2 cases with ease
• Begin providing mentorship and guidance to new team members and peers
• Begin contributing to team projects
   

Requirements:

• 0-2 years of equivalent experience; new college graduates are encouraged to apply
• Enthusiastic about community, customer service, and spreading love and kindness
• Endless patience and a positive attitude with the ability to turn a negative into a positive
• Competitive by nature; thrives off the success of a team
• Believes that helping users is crucial to the growth and success of the company
• Strong computer and typing skills
• Exceptional written communication skills with keen attention to detail
• May be required to work on holidays and weekend support as needed
• This role will be on rotational shifts ( 5 working days/week,  9 hrs/day between 07:30 am to 12:00 am)

How to crack Poshmark Interview – Tamil Job Update

1. Know the Job Responsibilities

• Email Support: Be ready to reply to users’ emails in a friendly and professional way.
• Timely Responses: Make sure you respond quickly, but still provide helpful solutions.
• Empathy: Show you care by understanding users’ issues and resolving them kindly.
• Problem Solving: Be prepared to help users with issues related to orders and accounts.
• Feedback: Gather suggestions from users and share them with the team.
• Meeting Goals: Aim to handle a high number of cases while keeping customers satisfied.
• Other Tasks: You might need to help with extra work or side projects sometimes.

2. Focus on Key Skills

• Customer Service: Show you enjoy helping people and can stay calm and friendly, even with tough customers.
• Empathy & Positivity: Practice being kind and understanding, even if the customer is upset.
• Clear Communication: Work on writing clear, polite, and detailed responses to users.
• Computer & Typing Skills: You’ll need good computer skills and be able to type quickly and accurately.

3. Prepare for the Shifts

• Flexible Shifts: The role requires you to work rotational shifts, so be ready to work weekends and holidays if needed.

4. Practice for the Interview

• Mock Responses: Practice responding to sample customer service questions via email.
• Emphasize Teamwork: Show you work well with others and enjoy helping a team succeed.
• Patience & Positivity: Be ready to explain how you stay patient and positive, especially in stressful situations.

[wptb id=1083]

How to Apply for Poshmark Off Campus Drive 2024?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

FAQ – Poshmark

1. What does the job involve?

• You will be helping Poshmark users via email, solving issues related to orders and accounts, and making sure customers are happy with timely and friendly responses. You’ll also gather feedback and help with additional tasks as needed.

2. Do I need experience to apply?

• No, you can apply if you have 0-2 years of experience. Even if you’re a recent graduate, you’re encouraged to apply.

3. What skills do I need?

• Customer Service Skills: You should be kind, patient, and have a positive attitude.
• Communication: You must have excellent writing skills to communicate clearly and professionally.
• Computer & Typing: Good typing speed and computer skills are important.

4. What kind of work schedule will I have?

• The role involves working rotational shifts (5 days a week, 9 hours a day). Shifts will be between 7:30 AM to 12:00 AM, and you may need to work on weekends and holidays.

5. What will my goals be in the role?

• You will have goals related to case volume (how many cases you handle) and CSAT (customer satisfaction). You’ll need to meet these goals while delivering excellent service.

6. Will I need to work on weekends or holidays?

• Yes, there may be times when you are required to work on weekends or during holidays as part of your shift rotation.

7. What is the company culture like?

• The company values kindness, empathy, and teamwork. You’ll need to work well with your team and be enthusiastic about helping customers.

8. How can I prepare for the interview?

• Practice writing polite, clear, and helpful responses to customer queries. Be prepared to talk about your communication skills, patience, and positive attitude in dealing with customers.