NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Building the bigger picture means making sure we connect every single dot. Our Operations teams make sure we’re at the forefront of every innovation that makes that possible. Clients around the world rely on NielsenIQ’ s data and insights to innovate and grow. In order to continue to scale & support this new platform, it is critical that we have the best talent on our team.
NielsenIQ – Insurance & Employee Benefits (India)
Insurance Benefits
- Health insurance for employee, spouse, and dependent children
- Sum insured reported up to ₹9.5 lakhs per year
- Accidental insurance cover up to ₹5 lakhs (for dependents as well)
- Life insurance coverage for employees
- Annual preventive health check-ups
Leave & Time-Off Benefits
- Paid time off including earned, casual, and sick leave
- Maternity leave for female employees
- Paternity leave for new fathers
- Bereavement leave in case of family loss
- Compensatory offs for extra hours (in some teams)
Workplace & Flexibility
- Flexible work hours depending on team/project
- Remote or hybrid work options for eligible roles
- Ergonomic workstations in offices
- Casual dress code and modern work culture
Wellness & Support
- Mental health support and wellness sessions
- Employee Assistance Program (EAP) with counseling services
- Health and wellness initiatives and webinars
- Gym reimbursement or access (in some locations)
Job Details
Role: Support Engineer
Qualification: Bachelor’s degree in information systems, computer science, industrial engineering or equivalent
Salary: Best In Industry
Location: Chennai
Employment Type: Full-Time
Last Date: Apply ASAP
Job Description
Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.
As a Technical Support Engineer , you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.
Job Description
- Full Time Hybrid, twice a week at the office
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
- Monitoring & validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality
Qualifications
- Experience providing technical support or being part of implementation team
- Good level of written and spoken English – must have!
- Great written and verbal client communication skills
- Strong troubleshooting and problem-solving skills while being highly detail oriented
- Strong customer service orientation
- Strong SQL background- must have!
- Willingness to work outside of business hours from time to time
- Willingness to work Shifts if nessesary
- Team spirit, self-motivation and a positive attitude
- Bachelor’s degree in information systems, computer science, industrial engineering or equivalent
- The ability to work with multiple interfaces and tasks in a dynamic environment
Nice to have:
- Knowledge in Linux systems, utilities, and scripting
- Experience with supporting an analytic product in a SAAS environment
- Development skills
- Knowledge of ETL processes
- Business orientation specifically in Retailer domain
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
How to Apply for NielsenIQ Off Campus Drive ?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| Nielsen Off Campus Drive – Important Apply Link |
| Apply For This Job |