Infosys hiring 2025 | Customer Support and Service Desk

About Company
Infosys is a global leader in technology services and consulting, headquartered in Bengaluru, India. Founded in 1981, the company offers a wide range of services, including IT consulting, software development, system integration, and digital transformation solutions. With a presence in over 45 countries, Infosys serves clients across various industries such as banking, healthcare, retail, energy, and manufacturing. Known for its innovation, Infosys uses emerging technologies like AI, cloud computing, blockchain, and data analytics to help businesses navigate their digital journeys. The company is also recognized for its strong emphasis on employee development, sustainability, and corporate social responsibility. As a top player in the IT services industry, Infosys is known for its commitment to delivering high-quality, scalable solutions and maintaining a strong global reputation.

Job Role: Customer Support and Service Desk – Voice Process

Qualification: Any Graduate

Salary: Best in Industry

Job Location: Bangalore and Pune

Last Date: Apply As Soon As Possible

Experience: 0 – 1 Year

Employment Type: Full-Time

Work Mode: Work from office

Greetings from Infosys BPM Ltd.,

We are hiring candidates for Customer Support and Service Desk – Voice Process for Bangalore and Pune Location.

Please find below Job Description for your reference:

Job Location: Bangalore and Pune

Skills – Customer Support and Service Desk – Voice Process

Education – Full time Graduates

Experience – 0 – 1 Year

Service Desk

Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Work from Office

Must to adhere and non-negotiables:

Customer Service

Job Description: Process Executive

Key Responsibilities:

Provide first-level resolution to the customers
Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
Build rapport with customers through active listening, effective communication, and attention to detail.
Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
Document and track customer interactions and technical issues in the service management system.
Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must to adhere and non-negotiables:

If interested, please share your resume with below details to thulasi02@infosys.com

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Infosys Off Campus Drive 2025 – Important Apply Link

Apply For This Job