Hey there! Exciting news for recent graduates! GP Strategies Corporation is conducting an Off Campus Drive for the position of IT Help Desk Specialist in Chennai. This opportunity is open to candidates with any degree qualification, offering a competitive salary that’s among the best in the industry. If you’ve recently graduated and are looking to kickstart your career in IT, this could be the perfect fit for you. Don’t wait too long to apply, as the last date is approaching fast. Snag this chance to work as an IT Help Desk Specialist with GP Strategies Corporation!
About Company
GP Strategies Corporation is one of the world’s leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we’ve learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people – an extensive global network of learning experts.
Job Details
Job Role: IT Help Desk Specialist
Qualification: Any Degree
Salary: Best in Industry
Job Location: Chennai
Batch: Recent Batches
Last Date: Apply As Soon As Possible
Job Description
The ITOC Tier-1 Service Desk team is responsible for vetting reported incidents and requests that come into the Service Desk ticketing system or support line. As the single point of contact for all users, the role includes responding to cases, escalating issues as necessary, handling voice calls, and performing basic troubleshooting activities. The ITOC operates 24×7 to ensure continuous system monitoring and support.
Essential Duties and Responsibilities
System Monitoring:
- Conduct regular health checks of all systems monitored by Microsoft Endpoint Security during the shift.
- Monitor security incidents and take appropriate action to resolve threats.
Incident and Request Management:
- Act as the single point of contact for all users.
- Log tickets, track progress, and update and close tickets based on their status.
- Respond to all cases within 15 minutes, acknowledging receipt and informing the user that their case is being reviewed.
- Vet cases and determine the appropriate level of escalation (Tier 1, Tier 2, or IT Service Operations).
- Handle Tier 1 support or self-assign tasks within the scope of support.
- Contact users when necessary to progress or close tickets.
First Level Support:
- Perform first-level support activities, including basic troubleshooting for Microsoft operating systems on desktops and laptops.
- Provide support for MS Office applications, including Outlook and user management.
- Review and resolve asset-related requests.
Shift Timings:
- Rotational Shifts
- 5 working days per week
Certification:
ITIL, A+, and Microsoft certifications are considered advantageous for this position.
Job By Batch | Job By Batch |
How to Apply for GP Strategies Corporation Off Campus Drive 2024?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| GP Strategies Corporation Off Campus Drive 2024 – Important Apply Link |
| Apply For This Job |
