About Company:
Freshworks is a global SaaS (Software as a Service) company headquartered in Chennai, India, and San Mateo, California. Founded in 2010 by Girish Mathrubootham, Freshworks offers customer engagement and business automation software such as Freshdesk, Freshsales, Freshservice, and others. The company provides cloud-based solutions for customer support, IT service management, CRM, and marketing automation, targeting small to mid-sized businesses as well as large enterprises. Known for its user-friendly interfaces and quick deployment, Freshworks has grown rapidly and became one of the first Indian SaaS companies to list on the NASDAQ in 2021. It has a strong global presence with offices in multiple countries and serves thousands of customers worldwide.
| Category | Rating (out of 5) | Remarks |
|---|
| Overall Rating | 3.5 | Based on ~760 reviews on AmbitionBox |
| Salary & Benefits | 3.6 | Competitive compensation; praised by many employees |
| Work-Life Balance | 3.6 | Flexible schedules; many report hybrid work setup |
| Company Culture | 3.4 | Decent culture but mixed feedback on leadership |
| Work Format | Hybrid (~56%) | Most employees follow a Monday–Friday workweek |
Job Details
Job Role: Graduate Trainee – Customer Support
Education: Any Degree
Salary: Best In Industry
Job Location: Chennai
Employment Type: Full-Time
Last Date: Apply ASAP
Job Description
The Customer Support team at Freshworks plays a key role in uncomplicating work for our customers. They troubleshoot issues, answer product-related questions, and ensure that customers have a smooth experience using our products. If you’re someone who enjoys problem-solving, figuring things out, and helping others along the way, this might be a great place to start your career.
What you will do:
- Support customers by resolving queries, reproducing issues, and working with internal teams to provide timely solutions.
- Communicate effectively across email, phone, and chat to provide high-quality assistance.
- Collaborate with cross-functional teams like engineering and product to escalate and resolve complex issues.
- Keep track of common customer challenges and work proactively to improve the support experience.
- Ensure high customer satisfaction through professionalism, empathy, and ownership.
Qualifications
We’re hiring fresh graduates from the 2025 batch who are keen to start their career in a customer-facing role at a fast-growing product company.
What we look for:
- Strong communication skills — both written and verbal.
- Empathy and the ability to put yourself in the customer’s shoes.
- Curiosity and a willingness to learn new tools and technologies.
- Ability to stay organized and thrive in a fast-paced environment.
- Flexibility to work rotational shifts based on business needs (This is absolutely mandatory because shifts and regions will be allocated based on business requirements).
- Internship experience in a B2B/product company or prior exposure to customer support (This is good to have, not mandatory).
- No standing arrears.
Additional Information
- Shortlisted profiles will be invited to a screening assignment. We will send out invites in a periodic manner and give up to one week to complete it.
- We will plan two recruitment events at our office in Chennai – these will be held over two Saturdays. If you are shortlisted from the assignment round, please plan to make yourself available for one of these two dates (we will give advance notice by at least 1 week).
- The role will be based out Chennai and if hired, you will be expected to work out of our office 5 days a week.
How to Apply for Freshworks Off Campus Drive ?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| Freshworks Off Campus Drive – Important Apply Link |
| Apply For This Job |