Freshworks is a global SaaS (Software as a Service) company headquartered in Chennai, India, and San Mateo, California. Founded in 2010 by Girish Mathrubootham, Freshworks offers customer engagement and business automation software such as Freshdesk, Freshsales, Freshservice, and others. The company provides cloud-based solutions for customer support, IT service management, CRM, and marketing automation, targeting small to mid-sized businesses as well as large enterprises. Known for its user-friendly interfaces and quick deployment, Freshworks has grown rapidly and became one of the first Indian SaaS companies to list on the NASDAQ in 2021. It has a strong global presence with offices in multiple countries and serves thousands of customers worldwide.Category Rating (out of 5) Remarks Overall Rating 3.5 Based on ~760 reviews on AmbitionBox Salary & Benefits 3.6 Competitive compensation; praised by many employees Work-Life Balance 3.6 Flexible schedules; many report hybrid work setup Company Culture 3.4 Decent culture but mixed feedback on leadership Work Format Hybrid (~56%) Most employees follow a Monday–Friday workweek
Job Details
Role: Customer Success Specialist
Qualification: Bachelor’s Degree
Salary: Best In Industry
Location: Chennai
Employment Type: Full-Time
Last Date: Apply ASAP
Job Description
Role Requirement
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Al
- igning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
- Own two key metrics (Increase Product-Adoption & Customer Retention)
- Use customer management tool (Natero) (Training will be provided to get familiar)
- Implement and support compliance to Freshworks compliance and information security processes.
Qualifications
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client’s status on a timely/pre-defined interval
- Bachelor’s Degree in Computer Science + Business Education preferred
How to Apply for Freshworks Off Campus Drive ?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| Freshworks Off Campus Drive – Important Apply Link |
| Apply For This Job |