Deloitte Off Campus Drive for Trainee Associate

Deloitte is one of the world’s largest professional services firms, providing a wide range of services including audit, consulting, tax, and advisory. With a global presence in over 150 countries, Deloitte is known for delivering innovative solutions to businesses, helping clients tackle complex challenges, and fostering long-term success.

Founded in 1845, Deloitte has built a reputation for its commitment to excellence, integrity, and leadership. The company’s clients range from Fortune 500 corporations to small and medium-sized enterprises, and Deloitte serves industries such as technology, finance, healthcare, energy, and more.

Job Details:

Role: Trainee Associate, Junior Analyst

Qualification: BBA/B.Com/B.Sc/BCA/BA/BBM

Salary: Best in Industry

Location: Chennai, Bangalore, Hyderabad

Last Date: ASAP

Job Type: Full time

Job Description:

Roles & Responsibilities:

24/7 Application & Infrastructure Monitoring:
Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications.
Incident Response:
Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
Incident Triage & Escalation:
Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
Knowledge Management:
Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
Automation & “Shift Left”:
Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems.
Collaboration & Communication:
Liaise with internal teams (e.g., DevOps, Operations, Product) and third-party vendors for escalation, SOP development, and incident resolution.
Reporting & Metrics:
Track and report Key Performance Indicators (KPIs) such as Mean Time to Detect/Resolve (MTTD/MTTR), tickets worked, change validations, and major incidents avoided to drive continuous improvement.
Service Coverage:
Guarantee 24x7x365 coverage, including off-hours and holiday support, work in shift rotations, no hybrid work.

Required Skills and Experience

Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
Technical expertise:
- Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
- Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring.
- ITIL Foundational certification preferred.
Incident Management:
- Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
- Familiarity with ITSM platforms (e.g., ServiceNow).
Automation:
- Exposure to scripting (e.g., PowerShell, Python, Bash) and automation tools to resolve frequent or known issues is preferred.
Process Orientation:
- Experience documenting or following SOPs and contributing to incident knowledge bases.
Collaboration:
- Comfortable communicating with technical and business stakeholders, both internally and externally.
Reporting:
- Experience generating operational metrics, insights and status reports.

Preferred Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
ITIL Foundation Certification or other relevant ITSM/ITIL credentials.
Experience in Onpremise Data Center Infrastructure and Cloud or hybrid environments (Azure, GCP, AWS).
Prior work for large-scale enterprise environments, especially with managed services providers.
Familiarity with configuration management databases (CMDB) and service coverage/SLAs.
Ability to develop or maintain automation scripts preferred.
Experience working with third-party vendors and cross-functional teams.

Education:

Non-Engineering Graduate (BSC- IT, BCA )

Location:

Chennai/Hyderabad

How to Apply for Deloitte Off Campus Drive?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Deloitte Off Campus Drive

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