Concentrix Off Campus Drive 2025 | Customer Service Representative

Concentrix is a global business services company specializing in customer engagement and business performance solutions. Headquartered in California, it provides services such as customer support, technical assistance, analytics, digital transformation, and IT outsourcing to clients across various industries, including technology, healthcare, finance, retail, and automotive. Known for its focus on innovation and delivering personalized customer experiences, Concentrix operates in over 40 countries with a diverse workforce. The company leverages data-driven strategies and cutting-edge technologies to help businesses improve customer satisfaction and operational efficiency.

Job Details

Role: Customer Service Representative

Qualification: Graduate / Undergraduate in any discipline

Salary: Best in Industry

Location: Pune

Experience: 0 – 3 Years

Last Date: ASAP

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Essential Functions / Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Content Moderator Role (If Selected)

The nature of the job will include accessing explicit content that includes text, picture, video etc.
It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile

Graduate / Undergraduate in any discipline (may vary basis the job requirement)
0 to 3 years of relevant experience
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.
Works with close supervision and clearly defined procedures.
Starting to demonstrate familiarity with client terminology, operating standards and procedures.
Starter without sustained metric performance levels.

Skills & Capabilities

Should be able to resolve customer queries independently
Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem-solving skills
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries

How to Apply for Concentrix Off Campus Drive 2025?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Concentrix Off Campus Drive 2025 – Important Apply Link

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