Amazon is a global technology leader specializing in e-commerce, cloud computing, artificial intelligence, and digital streaming. Founded by Jeff Bezos in 1994, it began as an online bookstore and has since grown into one of the world’s most valuable companies. Renowned for its customer-centric approach, Amazon offers a vast array of products and services through its marketplace, fast delivery options, and innovations like Amazon Prime and Alexa. With a strong global presence and cutting-edge solutions, Amazon continues to redefine industries while prioritizing customer satisfaction and technological advancement.
Job Details
Role: MyHR Live Support Advisor
Qualification: Bachelor’s Degree or Master’s degree
Salary: Best in Industry
Location: Work From Home
Interview: Virtual
Last Date: Apply ASAP
Job Description
Position: MyHR Live Support Advisor (Remote)
Key Responsibilities:
- Customer Interaction: Handle a high volume of live contacts (primarily phone and potentially chat) with a focus on problem-solving, delivering high-quality service, and ensuring customer satisfaction.
- Inquiry Resolution: Use available documentation (e.g., FAQs, knowledge base articles, SOPs) to resolve inquiries. Escalate unresolved issues as needed.
- Empathetic Communication: Build trust through personalized, empathetic conversations, adapting solutions based on each employee’s needs.
- Urgent Issues: Respond quickly to employees’ urgent requests, maintaining clear communication and documentation, even with limited information.
- Critical Thinking: Exercise judgment and critical thinking to balance process adherence with employee needs, offering real-time resolutions.
- Collaboration: Work with partner teams on process improvements and cross-functional issue resolution.
- Performance Metrics: Maintain high performance in key metrics, including contact handling time, first-contact resolution, and customer satisfaction scores.
- Operational Adherence: Follow schedules, including breaks and lunches, to ensure consistent coverage in a 24/7 environment.
- Shift Flexibility: Be available for various shifts, including evenings, weekends, and overnight shifts to support global operations.
Basic Qualifications:
- Bachelor’s or Master’s degree.
- 0-10+ years of experience in customer service, HR, contact center, or related fields.
- Fluent in English (85%+ proficiency).
- Flexibility to work in a 24/7 environment.
- Reliable internet connection (50-100 Mbps speed) prior to joining.
Preferred Qualifications:
- 5+ years of experience in customer service, HR, contact center, or related fields.
- Knowledge of US Leave of Absence and Accommodations legislation.
- Experience with US federal and state leave and disability laws.
- Proven ability to provide HR consultation on complex employee matters.
- Strong empathy and customer service skills, with the ability to handle sensitive information.
- Adaptability to changing workloads in a fast-paced environment.
- Ability to manage sensitive and confidential employee information in compliance with privacy standards.
- Strong attention to detail, organizational, and problem-solving skills.
How to Apply for Amazon Off Campus Drive 2025?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| Amazon Off Campus Drive 2025 – Important Apply Link |
| Apply For This Job |