ADP Off Campus Drive 2024: ADP is conducting its Off-Campus Drive 2024 for the role of Technical Support Specialist in Chennai. If you are a graduate (any stream) with a passion for providing technical assistance and support, this is an exciting opportunity for you to join a global leader in business outsourcing solutions.
In this role, you will support clients by troubleshooting technical issues, providing solutions, and ensuring smooth operation of systems. We offer competitive compensation, a dynamic work environment, and ample opportunities for professional growth.
If you’re looking for a career in technical support and are available for the shift timings of 2:30 PM to 11:30 PM or 9:00 PM to 6:00 AM, we encourage you to apply as soon as possible.
About ADP:
Automatic Data Processing, Inc. is an American provider of human resources management software and services, headquartered in Roseland, New Jersey. ADP are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite payroll, HR, talent, time, tax and benefits, and a leader in business outsourcing services and analytics.
Job Details
Job Role: Technical support specialist
Qualification: Any Graduation
Salary: Best in Industry
Job Location: Chennai
Shift: 2.30 PM to 11.30 PM and 9.00 PM to 6.00 AM
Last Date: Apply ASAP
Job Description
- Develop and maintain in-depth knowledge of ADP Next Gen software.
- Responsible for providing tier 1 & 2 technical support to Lyric customers.
- Triage tier 3 queries and utilize product knowledge to accurately route or escalate tickets to appropriate internal teams.
- Manage issues reported by customers from initial contact to resolution submitted through an incident management system.
- Follow up with internal teams with appropriate updates and ensure tickets are updated and closed in a timely manner.
- Prioritize and resolve service requests and incidents within predetermined SLAs.
- Maintain internal knowledgebase and external documentation.
- Contribute to departmental initiatives and identify opportunities for process improvement.
Requirements:
- Strong written and verbal communication skills
- Critical thinker with strong organizational and time management skills
- Ability to be empathetic, compassionate, responsive and resourceful.
- A strong curiosity and the ability to learn quickly.
- Ability to effectively communicate and collaborate cross-functionally with Customer Success, Product and Engineering Teams
- Creative problem-solving and analytical skills
- Ability to work in a challenging and fast-paced environment.
- Ability to multi-task, prioritize work and adapt to changing environments.
- Open to work in shifts. (UK shift: 2.30 PM to 11.30 PM, US shift: 9.00 PM to 6.00 AM)
Selection Process For ADP Off Campus Drive 2024:
- Registration
- Screening
- Online Assessment
- Technical Interview
- HR Interview
Job By Batch | Job By Batch |
How to Apply for ADP Off Campus Drive 2024?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| ADP Off Campus Drive 2024 – Important Apply Link |
| Apply For This Job |
