About Company:
At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence.
Job Details
Job Role: Applicant – ER
Education: Arts/Science/Commerce/Engineering/Pharma/MBA/MCA
Salary: Best In Industry
Job Location: Chennai, Mumbai, Hyderabad, Cochin or Bhopal
Employment Type: Full-Time
Last Date: Apply ASAP
Job Description
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for –
- Resolving requests/inquiries made by customers via email, chat or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement & data security policies
- Completing upskilling & e-courses mandated by each program
- Attending coaching sessions & ensure feedback is implemented
- 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Qualifications
- Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2025 Passout can apply
- Other Additional Skills required:
- Excellent verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts including nights.
- Candidates must reside within a radius of 25 Km of our office
Additional Information
- Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
- Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
- Perks: Cab facilities available (within 25 Kms of office location).
How to Apply for Sutherland Off Campus Drive ?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| Sutherland Off Campus Drive – Important Apply Link |
| Apply For This Job |