Hexaware Off Campus Drive 2024 | Support Analyst 

Hexaware is currently hiring for the role of Support Analyst. If you are a dynamic individual looking to start your career in a leading global IT services company, this is the opportunity for you. As a Support Analyst, you will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of systems and services for clients across various industries.

Job Details

Job Role: Support Analyst

Qualification: Any Graduate

Salary: Best in industry

Job Location: Across India

Experience: 0 – 1 Year

Last Date: Apply as soon as Possible

Employment type: Full-time

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Job Description

Experience Required:

• 0 – 1 year of domain experience
• Insurance domain experience (good-to-have)

Job Duties / Responsibilities:

• Strong written and verbal communication skills to interact with clients and team members.
• Exposure to IT applications and a strong desire to learn and adapt.
• Develop a sound understanding of the supported application estate and its functionalities.
• Resolve Support Tickets within defined time frames, ensuring timely issue resolution.
• Incident Management: Effectively manage and resolve incidents related to applications and systems.
• Service Request Fulfillment: Handle and fulfill service requests as per standard operating procedures.
• Monitor Application Performance & Batch Jobs: Regularly monitor the performance of applications and job executions to ensure smooth operation.
• Keep all documentation current and prepare Standard Operating Procedures (SOPs) for routine tasks.
• Collaborate with internal and external teams to ensure end-to-end resolution of application issues and incidents.

Skills (Good-to-have):

• Familiarity with commonly used software products in the Insurance domain will be an advantage.

Additional Information:

Willingness to work in 24/7 shifts as part of the role.

How to Prepare for the Hexaware Support Analyst Role – Tamil Job Updates

To successfully apply for and excel in the Support Analyst role at Hexaware, it’s important to focus on developing both technical and soft skills. Here’s a guide to help you prepare for the position:

1. Understand the Role and Responsibilities

• Key Duties: As a Support Analyst, you will be responsible for managing and resolving incidents, handling service requests, monitoring application performance, and ensuring the smooth operation of IT applications. You’ll need to stay on top of support tickets and collaborate effectively with both internal and external teams.
• Skills Required:
  • Communication: Strong written and verbal communication skills are essential to interact with clients and team members.
  • Problem-solving: You will need to demonstrate a proactive approach in resolving issues and handling incidents within defined timeframes.
  • Application Knowledge: Gain an understanding of the supported application estate and its functionalities. It’s important to understand the core technologies used by the company.

2. Familiarize Yourself with the Insurance Domain (if applicable)

• While not mandatory, domain experience in Insurance is a valuable skill. To prepare:
  • Learn about common insurance processes and software applications.
  • Understand key terminologies like claims processing, underwriting, policy management, and insurance workflows.
  • Familiarize yourself with popular Insurance software (if you have access to trial versions or can find resources online).

3. Enhance Your Technical Skills

• Application Monitoring: Familiarize yourself with common tools used for application performance monitoring and batch job management.
• IT Support Tools: Gain a basic understanding of common IT support tools like ServiceNow, Jira, or other ticketing systems.
• Basic IT Infrastructure Knowledge: Learn about basic server, network, and application monitoring concepts. A basic understanding of databases and server management can be helpful.

4. Incident and Service Management

• Learn about ITIL (Information Technology Infrastructure Library) best practices for incident management and service request fulfillment. Understanding these frameworks will help you in addressing application-related issues effectively and efficiently.

5. Develop Soft Skills

• Customer Service Orientation: In this role, you’ll interact with clients, so developing strong customer service skills will be important.
• Team Collaboration: The ability to work well with other teams, both technical and non-technical, is key.
• Attention to Detail: You will need to ensure accurate documentation and adherence to Standard Operating Procedures (SOPs).

6. Be Prepared for Shift Work

• The job requires a willingness to work in 24/7 shifts, so be ready to manage your schedule accordingly. This includes flexibility and the ability to manage work-life balance effectively.

7. Get Familiar with Documentation and SOPs

• Prepare to write and maintain clear documentation for your tasks. This is crucial for standardizing processes and ensuring smooth handovers.

8. Brush Up on Basic Troubleshooting

• Learn the basics of troubleshooting, including identifying root causes of system issues, debugging software errors, and resolving common technical problems.

9. Mock Interviews and Practice

Prepare for potential interview questions by doing mock interviews with friends or mentors. Focus on problem-solving, incident management, and technical troubleshooting scenarios.

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How to Apply for Hexaware Off Campus Drive 2024?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

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