Are you ready to join the PhonePe team as an Onboarding Specialist in Bangalore for a unique and fulfilling opportunity in the customer experience arena? We are seeking dedicated individuals, ideally Arts and Graduates with 0-2 years of experience, to join our Inhouse Customer Experience team. As an Onboarding Specialist, you will play a critical role in addressing customer issues and enhancing their experience by providing exceptional support and continuously seeking innovative solutions. Your responsibilities will include handling account and transaction queries, meeting productivity goals, escalating issues when necessary, and engaging and educating customers effectively. To excel in this role, you should possess excellent communication skills, a customer-oriented mindset, multitasking abilities, and proficiency in English and Hindi. Moreover, by joining us, you’ll enjoy the benefits of a competitive salary package, a five-day workweek, and a range of additional perks including comprehensive insurance coverage, wellness programs, parental support, mobility benefits, and retirement benefits. Apply now and be a part of a dynamic and rewarding work environment where your contributions will make a real difference!
Job Details
Job Role: Onboarding Specialist
Qualification: Arts and Science Graduates
Salary: Best in Industry
Job Location: Bangalore
Experience: 0 – 2 Years
Working Days: 5 day work / week
Last Date: Apply ASAP
Job Description
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Ideal candidate should :
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Other Benefits:
- Your lunch is on us!
- 5 day working week (2 rotational week off)
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy
Job By Batch | Job By Batch |
How to Apply for PhonePe Off Campus Drive 2024?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| PhonePe Off Campus Drive 2024 – Important Apply Link |
| Apply For This Job |
