Hello there! If you’re on the lookout for an exciting opportunity, the WPP Off Campus Drive 2024 in Chennai might just be the perfect fit for you. They are offering a job role as a Junior Application Support Analyst, ideal for recent graduates with a qualification in BE/B.Tech/Bsc. The best part – the salary is stated to be the best in the industry, ensuring a rewarding start to your career. The job location in Chennai adds to the appeal, making it convenient for those looking to kick-start their professional journey in a vibrant city like Chennai. Don’t miss out on this fantastic opportunity – be sure to apply as soon as possible before the last date approaches!
About Company
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world’s biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
Job Detail
Job Role: Junior Application Support Analyst
Qualification: BE/B.Tech/Bsc
Salary: Best In Industry
Batch: Recent Batch
Job Location: Chennai
Last Date: Apply As Soon As Possible
Job Description
Application Support Analyst’s role is to deliver support to end users in the organisation for various types of applications hosted on supported platforms to efficiently and effectively fulfil business objectives. This includes troubleshooting applications and software for all internal and external customers.
What you’ll be doing:
- Provide support for all request fulfilment requirements for applications and perform administrative tasks including but not limited to user set-up and changes, as well as response to system and integration error alerts
- Field incoming incident/request/problem tickets in ITSM toolkit from end users (escalated from the first line support) to resolve platform and software issues within servers, databases, web services and other mission-critical platforms
- Review support tickets to ensure all relevant end user and issue / Incident information is included
- Prioritise and respond to tickets as required, escalating to 2nd and 3rd line teams where necessary
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and platforms
- Track incident progress through to resolution, updating key stakeholders as necessary.
- Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Maintain performance of all new and existing software and platforms across the organisation
- Identify and learn appropriate software platforms used and supported by the organisation
- Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
- Provide support for the testing of new and existing software platforms under development or consideration for purchase
- Test fixes and perform post-resolution follow ups to ensure problems have been adequately resolved
What you’ll need:
- College diploma or university degree in the field of computer science, information systems, and/or 1 year’s equivalent work experience
- Certifications in ITIL foundation v3 would be advantageous but not essential
- Basic understanding of incident, problem, change and release management processes
- Experience with troubleshooting principles, methodologies, and issue resolution techniques
- Highly self-motivated and directed
- Good analytical and problem-solving abilities
- Very strong customer service orientation
- Excellent written, oral, interpersonal and presentational skills
- Knowledge of media types and file formats
- Ability to communicate technical information in a user- friendly way
- Attention to detail
- Well-presented and polite
- Able to adapt to new working methods and practice technology advances
- Interest in advertising, post production and technology
- Previous work experience within an advertising agency/post production facility
- Experience of Incident Management
- Basic web development skills
- Second Language (Brazilian Portuguese, German, Mandarin, Spanish)
- Coding background
- Should be willing to work in 24X7 support.
- Should be comfortable with rotational shift.
- Experience working within customer service capacity e.g. sales assistant/advisor
- Experience with transcoding technologies and workflows.
Who you are:
You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
Job By Batch | Job By Batch |
How to Apply for WPP Off Campus Drive 2024?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| WPP Off Campus Drive 2024 – Important Apply Link |
| Apply For This Job |
FAQs for Junior Application Support Analyst Position at WPP
1. What qualifications are required for this position?
- Candidates must hold a BE, B.Tech, or B.Sc degree.
2. Is prior work experience required?
- A year of equivalent work experience is preferred, but recent graduates are encouraged to apply.
3. What is the salary for this position?
- The salary is competitive and considered to be the best in the industry.
4. Where is the job located?
- The position is based in Chennai.
5. When is the last date to apply?
- Candidates should apply as soon as possible, as there is no specified cutoff date.
6. What are the primary responsibilities of the Junior Application Support Analyst?
- Responsibilities include providing user support for applications, troubleshooting issues, managing support tickets, performing administrative tasks, and maintaining software performance.
7. What skills are required for this role?
- Candidates should have a basic understanding of incident and problem management processes, troubleshooting skills, strong customer service orientation, and good analytical abilities. Basic web development skills are also a plus.
8. Is knowledge of ITIL certifications necessary?
- While ITIL Foundation v3 certifications are advantageous, they are not mandatory.
9. Will I need to work in shifts?
- Yes, candidates should be willing to work in a 24×7 support environment and be comfortable with rotational shifts.
