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SBI Card Off Campus Drive 2025 in Chennai

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SBI Card, one of the leading financial services providers in India, is excited to announce an off-campus drive for the role of Executive – Customer Services in Chennai. If you’re passionate about delivering exceptional customer service, handling inbound and outbound calls, and resolving customer queries in the credit card industry, this is your opportunity to join a dynamic, inclusive, and high-performance team. With a focus on providing top-tier customer support, this role offers a comprehensive wellness program, competitive salary, and career growth in a fast-paced environment. We are looking for enthusiastic graduates from any discipline to apply for this full-time position. Don’t miss out on the chance to kick-start your career with SBI Card, where your hard work and dedication are rewarded.

About Company

SBI Card, a subsidiary of State Bank of India (SBI), is one of the leading credit card issuers in India, offering a wide range of credit cards catering to diverse customer needs. Established in 1998, it provides cards with benefits such as reward points, cashback, travel perks, and co-branded options with popular brands. SBI Cards are known for their flexible EMI options, low-interest rates, and premium offerings like SBI Card ELITE and SBI Card PRIME, which come with luxury benefits such as airport lounge access. With strong digital features like contactless payments, virtual cards, and a user-friendly mobile app, SBI Cards also ensure security with EMV chip technology and two-factor authentication for online transactions.

Job Details

Job Role: Executive – Customer Services

Qualification: Any Degree

Salary: Best in Industry

Job Location: Chennai

Employment Type: Full Time

Last Date: ASAP

Job Description

What’s in it for YOU

  1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  3. Dynamic, Inclusive and Diverse team culture 
  4. Gender Neutral Policy
  5. Inclusive Health Benefits for all – Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.

Role Accountability 

  1. Provide servicing to customers  ensuring optimum service levels to enhance customer experience
  2. Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
  3. Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
  4. Ensure maintenance of TAT of resolution across sub-processes         
  5. Ensure process documentation and compliance adherence

Measures of Success 

  1. FRT(First Response Time) Rate 
  2. Real time resolution rate
  3. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation                                                                     
  4. Process Improvement through RPA
  5. Schedule adherence 
  6. AHT & Productivity 
  7. Process Adherence as per MOU

Technical Skills / Experience / Certifications

Knowledge of customer service processes

Competencies critical to the role

  1. Stakeholder Management 
  2. Problem Solving
  3. Process Orientation
  4. Detail Orientation

Qualification 

Graduate in any discipline

Preferred Industry

FSI

How to Apply for SBI Card Off Campus Drive 2025?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

SBI Card Off Campus Drive 2025 – Important Apply Link
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