The Associate role in Video KYC at a Chennai-based company involves reviewing and executing allocated cases related to Video KYC processes. This includes coordinating with sales teams and customers to verify potential and existing customers, ensuring compliance with policies and regulations. Key responsibilities include updating decision files, meeting productivity and accuracy targets, handling urgent emails, and identifying process gaps. The role requires attention to detail, customer support, and the ability to manage exceptional requests or escalations. Ideal for candidates with any degree looking for full-time work in a dynamic environment.
About Company
SBI Card, a subsidiary of State Bank of India (SBI), is one of the leading credit card issuers in India, offering a wide range of credit cards catering to diverse customer needs. Established in 1998, it provides cards with benefits such as reward points, cashback, travel perks, and co-branded options with popular brands. SBI Cards are known for their flexible EMI options, low-interest rates, and premium offerings like SBI Card ELITE and SBI Card PRIME, which come with luxury benefits such as airport lounge access. With strong digital features like contactless payments, virtual cards, and a user-friendly mobile app, SBI Cards also ensure security with EMV chip technology and two-factor authentication for online transactions.
Job Details
Job Role: Associate
Qualification: Any Degree
Salary: Best in Industry
Job Location: Chennai
Employment Type: Full Time
Last Date: 01/30/2025
Job Description
- Review , execute and decision the allocated cases for Video KYC processes : This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined) .
- Ensure 100% adherence to the regulations/policy defined for Video KYC process as well as KYC documents ( Officially valid documents -OVD’s)
- Ensure accurate updation of the decisioning files/system for the final decisions on the cases
- Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
- Ensure prioritization and closure of urgent customer/internal stakeholders emails as well as VKYC referrals
- Review the process and proactively identify the gaps & highlight the same for changes – including communication templates/customer concerns/RCA’s
- Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes
- Ensure near zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities
- Cater to exceptional requests, escalation, queries and activities as required by the business
FirstSource Walk-In Drive in Chennai
Infosys is Hiring – Bangalore, Kolkata and Gurugram
How to Apply for SBI Card Off Campus Drive 2024?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
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