Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world. Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical.
Job Details:
Role: International Chat Support
Qualification: Graduate in any stream
Experience: 0 – 3 Years
No. of Openings: 25
Salary: Best In Industry
Location: Chennai
Walk-in Date: 20th November – 21st November
Work Mode: Work From Office
Job Description:
Role & Responsibilities
Customer Support:
- Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.
- Maintain high customer satisfaction by delivering timely and effective solutions.
Upselling:
- Identify opportunities to upsell additional products or services during customer interactions.
- Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets.
Process Adherence:
- Follow established procedures and guidelines to ensure compliance with company standards and policies.
- Accurately document customer interactions and maintain records in the CRM system.
Collaboration:
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in daily meetings and training sessions to enhance skills and knowledge.
Performance Metrics:
- Achieve individual and team performance metrics, including NPS and sales targets.
- Contribute to ongoing improvement initiatives by providing feedback on processes and customer experience.
Requirements
- Graduate in any stream.
- Excellent written communication skills in English.
- Strong persuasion & sales aptitude.
- Ability to multitask and work in a fast-paced environment.
- Minimum 1–2 years of prior experience in sales/chat support (Telecom Billing preferred).
Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using CRM software and other relevant tools.
Flexibility
- Willingness to work in night shifts (2-way cab & shift allowance provided).
- Good communication skills.
- Flexible to work from office (5 days).
- Candidates should not have any backlogs; freshers passed out year 2020 and later only.
Interview Process
- HR Screening
- Typing Assessment (WPM Test – Desired score: 35 WPM)
- L1 with Team Lead
- L2 with Manager
Note: Please carry your updated resume, government ID proof, and a copy of this job posting/email. Candidates who have attended within the last 3 months should refrain from re-applying.
How to Apply for Prodapt Walkin Drive ?
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
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| Time and Venue 20th November – 21st November , 12.00 PM – 4.00 PM Module 1, Tower 1 (3rd Floors), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Contact – Prathigna/Kavya Apply Link: Click Here |