Prodapt Off Campus Drive - Tamilanalerts.in

Prodapt Off Campus Drive 2025 in Chennai

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About Company:

Prodapt is a global leader in digital transformation, exclusively focused on the connectedness industry. We partner with the world’s leading telecom operators, digital service providers, and technology platforms to accelerate innovation, enhance customer experiences, and drive operational excellence.

With deep domain expertise and a strong track record in delivering complex technology solutions, Prodapt helps businesses modernize their networks, build scalable digital platforms, and adopt agile, cloud-native technologies. Our global team operates across North America, Europe, Latin America, India, and Africa, providing end-to-end services that power the future of connectivity.

Job Details

Job Role: Process Associate

Qualification: Any Degree

Salary: Best in Industry

Job Location: Chennai

Last Date: Apply as soon as Possible

Employment type: Full-time

Job Description

Responsibilities

Customer Support:

  • Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.
  • Maintain a high level of customer satisfaction by delivering timely and effective solutions.

Upselling:

  • Identify opportunities to upsell additional products or services during customer interactions.
  • Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets.

Process Adherence:

  • Follow established procedures and guidelines to ensure compliance with company standards and policies.
  • Accurately document customer interactions and maintain records in the CRM system.

Collaboration:

  • Work closely with team members and other departments to ensure a seamless customer experience.
  • Participate in daily meetings and training sessions to enhance skills and knowledge.

Performance Metrics:

  • Achieve individual and team performance metrics, including NPS and sales targets.
  • Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions.

Requirements

  • Previous experience in a customer service or chat support role, preferably in the telecom industry.
  • Proven track record of upselling and achieving sales targets is a plus.

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient in using CRM software and other relevant tools.

Flexibility:

  • Willing to work in rotational night shift.

How to Apply for Prodapt Off Campus Drive 2025?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Prodapt Off Campus Drive 2025 – Important Apply Link
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