Kyndryl Off Campus Drive 2024 | Customer Service Representative | Partially Remote

Looking to kickstart your career as a Customer Service Representative? Kyndryl’s Off Campus Drive 2024 could be your perfect opportunity! This role offers the flexibility of partially remote work, making it convenient for you to balance work and life. With a requirement of 0-1 year of experience in customer service or technical support, this position is ideal for beginners eager to gain valuable skills in the field. Join Kyndryl and embark on an exciting journey of providing top-notch service to customers while growing professionally. Apply now and get ready to jumpstart your career with a supportive and dynamic team at Kyndryl.

About Company

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Job Details

Company Website : kyndryl.com

Job Role: Customer Service Representative

Qualification: Any Graduate

Batch: Recent Batches

Experience: 0 – 1 Years

Salary: ₹ 5.8 LPA (Expected)

Job Location: Bangalore – Partially Remote

Last Date: ASAP

Job DESCRIPTION

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 0-1 year experience in customer service or technical support role.
• Flexible to work in Voice and Chat Process.
• Willing to work in Night Shifts / Rotational Shifts.
• Willingness to Work from Office as per Hybrid Work Model.
• Windows 10 troubleshooting, excellent communication skills and also customer service skills.

Preferred Skills and Experience

• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs

How to Apply for Kyndryl Off Campus Drive 2024?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Kyndryl Off Campus Drive 2024– Important Apply Link

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FAQ – Kyndryl

What are the key responsibilities of a Customer Service Representative?

• The primary responsibilities include handling voice and chat support, troubleshooting Windows 10 issues, providing excellent customer service, and working according to a hybrid work model (both from the office and potentially remotely).

What experience is required for this role?

• Candidates should have 0-1 year of experience in customer service or technical support. Experience with troubleshooting, excellent communication skills, and customer service abilities are essential.

What skills are important for this position?

• Key skills include troubleshooting and problem-solving expertise, proficiency in handling Windows operating systems (with preferred experience in Mac or Linux), and strong communication and customer service skills.

Are there any preferred skills or experiences?

• Preferred qualifications include experience with various operating systems (Windows, Mac, Linux), troubleshooting expertise, support help desk experience, and adapting approaches based on customer needs.

What shift patterns will the Customer Service Representative work?

• The role requires flexibility to work in both voice and chat processes, and candidates should be willing to work night shifts and rotational shifts.

Is remote work an option?

• The role is based on a hybrid work model, meaning employees will work from the office as well as potentially from home.

What kind of troubleshooting experience is required?

• Experience with Windows 10 troubleshooting is required. Experience with other operating systems like Mac or Linux is also preferred.

What does the hybrid work model involve?

• The hybrid work model combines working from the office with the possibility of working remotely. Employees should be comfortable with both arrangements.

What kind of customer service experience is valued?

• Experience in customer support or help desk roles is valued. The ability to modify approaches to meet diverse customer needs is also important.

How should I prepare for this role?

• Prepare by enhancing your technical troubleshooting skills, improving your communication abilities, and familiarizing yourself with different operating systems. Being adaptable to various customer needs and shift patterns will also be beneficial.