How to Prepare for NTT Walkin Drive 2024?

If you’re attending the NTT DATA Walk-in Drive 2024 for a Non-Technical Support role, it’s important to be well-prepared to make a good impression. While the role may not require technical expertise, having strong communication, problem-solving, and customer service skills is essential. Be ready to handle customer queries, resolve issues, and provide support in a professional manner. Understanding the company’s values, being comfortable with using basic computer applications, and being ready to work in a team are all important aspects to prepare for. This guide will help you get ready for the walk-in drive and boost your chances of landing the job.

1. Understand the Role and Responsibilities:

• Insurance Claims Processing: The role involves reading and understanding process documents, analyzing insurance claims, and processing them according to standard operating procedures.
• Coordination of Benefits (COB): You’ll need to understand how to calculate the patient’s responsibility and perform insurance calculations.
• Software and Applications: Familiarize yourself with using multiple client applications to capture necessary information for processing claims.
• Communication Skills: Since the job requires interaction with clients, you must be comfortable communicating in English both orally and in writing.

2. Review Required Skills and Qualifications:

• Experience: While they mention 0-1 year of experience in a healthcare BPO, any relevant BPO or customer service experience could be beneficial.
• Typing Speed: Ensure you are comfortable with typing at a speed of 25 words per minute (WPM) or have completed typewriting lower, if possible.
• PC Skills: Brush up on using Windows PC applications like Microsoft Office, and familiarize yourself with navigation and software tools you might need to use.
• Work Hours Flexibility: The shifts are from 5:30 PM to 3:30 AM or 6:00 PM to 4:00 AM, so make sure you are comfortable with the night shift.

3. Review Healthcare BPO and Insurance Terminology:

• Understand COB (Coordination of Benefits): Brush up on insurance terms, particularly related to coordination of benefits, insurance claims, and the general healthcare insurance process.
• Insurance Claims Process: Know the basic process of insurance claim submission and what might be required to analyze and process these claims.

4. Prepare for the Walk-In Interview:

• Resume and Documents: Ensure your resume is updated with relevant experience (even if minimal) and your educational qualifications. Bring multiple copies of your resume, a government-issued ID, and any necessary documents (e.g., certificates or previous employment proof).
• Professional Appearance: Dress in business casual attire to make a good impression.
• Interview Questions: Prepare for general interview questions like:
  • Why do you want to work with NTT DATA?
  • Why are you interested in this role?
  • How do you handle working under pressure?
  • Explain a time when you had to learn something new quickly.
  • How would you deal with a difficult customer or situation?

5. Be Ready to Demonstrate Soft Skills:

• Communication: Since you will need to communicate with clients, practice clear and confident English communication.
• Adaptability: The job may require flexibility and the ability to adapt to new processes and software quickly.
• Teamwork: You might need to work with others, so highlight your ability to work collaboratively.

6. Prepare for Shift Timings:

• The job requires night shifts, so be mentally prepared for working outside regular business hours. If you are not used to night shifts, make sure you plan your sleep schedule in advance to avoid fatigue.

7. Research NTT DATA:

• Understand NTT DATA’s values and work culture by reading up on the company. Knowing the company’s mission and recent developments can help you answer questions about why you want to work there.

8. Practice Typing:

• If you’re not confident about your typing speed, practice typing to reach the required 25 WPM. There are various free online typing practice tools to help you improve.

9. Questions to Ask the Interviewer:

• Clarify the Role: Ask questions about the specific tasks you’ll handle in insurance operations, and how success is measured.
• Growth Opportunities: Inquire about growth and development opportunities within the company, as well as training available for new software or processes.
  
  All The Best!!