Hello there! Exciting news for job seekers in Coimbatore as Hexaware is conducting a Mega Walkin Drive in your city! They are looking for Chat Process Executives, and the requirements are pretty straightforward. The ideal candidate should be a graduate from any stream with 0 to 1 years of experience. They have 50 openings available, so plenty of opportunities to go around. And here’s the best part – the salary offered is Best In Industry, making it even more appealing. If this sounds like a perfect fit for you, mark your calendars for the walk-in dates on 13th November to 15th November. The venue is in Coimbatore, so make sure you gear up for this fantastic opportunity!

Designation Details:

Job Role: Chat Process Executive

Qualification: Graduate from any stream

Experience: 0 – 1 years

No. of Openings: 50

Salary : Best In Industry

Venue Location: Coimbatore

Walk-in Date: 13th November – 15th November 

Job Description:

Qualifications and Technical Competencies Required

Education

Mandatory: HSC from any stream

Desirable: Graduate from any stream

Experience: Desired experience in E- Commerce industry or other customer facing roles for a minimum duration of 6 months

Technical Competencies: (Job related)

Typing speed and Accuracy: minimum 22 WPM with >=90% accuracy for chat CSAs

Customer Focus:

• Demonstrates a strong customer service orientation
• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Soft Skills:

• Ability to effectively communicate his/her thoughts in a well-organized manner
• Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back and forth conversation with a customer.
• Friendly and upbeat style
• Ability to handle difficult or irate customers effectively
• Ability to set expectations and deliver information in a positive and articulate way
• Investigates and takes action to meet customers needs
• Solves routine problems effectively, gathering the information necessary from the customer
• Applies systematic approach to solving problems
• Professional and positive in interactions with others and is able to establish rapport quickly
• Treats others with courtesy and respect
• Able to adjust his/her behaviour and communication to accommodate working styles and perspectives of diverse individuals

Others:

• Demonstrates clear and polite written communication
• Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
• Maintains a positive and professional demeanour and portrays the company in a positive light
• Demonstrates knowledge and use of departmental resources, policies and procedures
• Annotate contact topic and actions in Amazon tools
• Maintains email handle time, while remaining friendly and informative (after call email to customers)
• Maintains productivity and quality standards
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
• Demonstrates appropriate sense of urgency for customer responses
• All other duties as assigned

Mandatory:

• Should be ready to work in flexible shifts Rotating throughout Day/Night and 5 days working
• Adherence to company policies, rules and regulations
• To follow quality processes thoroughly using checklist standards
• Responsible for complying with all QMS and ISMS Policies and procedures

Desirable: Should be comfortable in using the e-commerce website and should be aware about how the ecommerce industry works

How to Prepare for Hexaware Interview – Tamil Job Update

1. Understand the Role & Key Responsibilities

Before your interview, be clear on what the job entails. Based on the job description, your role will likely involve:

• Customer support via chat and email.
• Typing efficiently (at least 22 words per minute with 90%+ accuracy).
• Dealing with customer queries in an e-commerce setting.
• Providing high-quality service, following up with customers, solving problems, and adhering to company policies.

2. Study the Key Skills & Competencies Required

A. Typing Speed & Accuracy:

• Prepare for a typing test. Many companies conduct typing tests for chat support roles. Practice typing at least 22 words per minute (WPM) with 90% accuracy. You can use typing speed websites like TypeRacer or 10FastFingers to practice.

B. Customer Focus:

• Demonstrate your customer service orientation. You’ll be asked how you handle customer issues, resolve complaints, and manage challenging interactions.
  • Prepare examples where you:
    • Went above and beyond to solve a customer problem.
    • Followed up with customers to ensure satisfaction.
    • Handled irate or difficult customers calmly and professionally.
  • Example Answer: “Once, a customer was upset about a late delivery, and I personally followed up with the courier service and ensured the customer got their product on time. I kept them updated, which led to positive feedback.”

C. Communication Skills:

• Since this role requires live chat and email communication, work on your writing and typing skills.
  • Live writing skills: Practice writing quick, clear, and professional responses with few grammatical errors.
  • Friendly and upbeat tone: Your communication should sound positive and professional even in difficult situations.
  • Problem-solving communication: Be clear about how you would handle routine customer queries and escalate issues when necessary.
  • Example Answer: “I would acknowledge the customer’s issue, apologize for the inconvenience, and immediately suggest possible solutions. I would also set clear expectations about the next steps.”

D. Soft Skills:

• Adaptability: The job requires adjusting communication style depending on the customer. You’ll need to adapt to different working styles and perspectives. Be ready to discuss how you adjust your communication in different scenarios.
• Patience: Handling difficult or irate customers is part of the role, so showcase your ability to stay calm and professional.

E. E-commerce Knowledge:

• Familiarity with e-commerce websites: If you’re not already comfortable with e-commerce platforms, take time to familiarize yourself with how Amazon or other e-commerce websites work, especially product listings, returns, and customer service functions.
  • Understand common issues customers face in e-commerce, like shipping delays, payment problems, or return/refund processes.

F. Company Policies & Procedures:

• Be prepared to follow company guidelines and escalate issues properly. This shows you understand the importance of compliance and following protocols.

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3. Common Interview Questions & How to Prepare

Here are some questions you might face, along with ideas on how to answer them:

a. Tell me about yourself.

• Answer Tip: Keep it brief and focus on your customer service experience (if any), your typing skills, and why you’re interested in the role.
  • Example: “I have worked in customer-facing roles for 6 months and enjoy helping people solve their problems. I am comfortable working in a fast-paced environment and have strong communication skills, both written and verbal. I’m excited about the opportunity to work in the e-commerce industry as I am already familiar with platforms like Amazon.”

b. How do you handle a difficult customer?

• Answer Tip: Focus on your problem-solving approach, and emphasize your patience and ability to remain professional.
  • Example: “I would first listen carefully to the customer’s issue, empathize with their frustration, and then reassure them that I’ll work to resolve it. I try to find a quick solution while keeping the customer informed, and if necessary, I escalate the issue to ensure it gets resolved.”

c. How fast can you type, and how do you maintain accuracy?

• Answer Tip: Mention your typing speed (if you have practiced and know your WPM), and explain how you manage accuracy during live chats.
  • Example: “I can type 25 WPM with over 90% accuracy. I focus on being efficient and accurate while communicating with customers, and I proofread my responses briefly before sending them.”

d. How would you solve a problem for a customer who is facing an issue with a product they purchased on an e-commerce site?

• Answer Tip: Highlight your ability to understand the problem and your familiarity with standard customer service processes in e-commerce.
  • Example: “I would first confirm the details of the issue, whether it’s a delivery problem, incorrect product, or damaged item. Then, I would offer a solution, such as a return, replacement, or refund, based on the company’s policy. I would ensure the customer is updated on the process and escalate if needed.”

e. Why do you want to work in customer support in the e-commerce industry?

• Answer Tip: Mention your interest in e-commerce, customer service, and the fast-paced nature of the role.
  • Example: “I’ve always enjoyed helping people and find it rewarding when I can solve their problems. E-commerce is a fast-growing industry, and I’m excited about the opportunity to work in an environment that’s dynamic and offers the chance to make a real impact on customer experience.”

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4. Prepare for the Technical Skills

• Practice your typing speed and accuracy. As the role is chat-based, focus on typing quickly without errors.
• If you’re not familiar with tools used in customer support (like Amazon tools), familiarize yourself with them beforehand. Many e-commerce customer service platforms offer training or resources for new hires.
• Practice mock scenarios: Use role-playing with a friend or in front of a mirror to simulate customer service conversations.

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5. Logistics & Other Preparation

• Shift work: Since this job requires working in flexible shifts, be ready to mention that you are comfortable working day or night shifts.
• Company Policies: Be sure to mention your willingness to follow company rules and adhere to quality standards.
• Dress Professionally: For a virtual interview, dress neatly, even if it’s a video call. It shows your professionalism and respect for the interview process.

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Final Tips

• Stay calm and confident: Customer support roles often involve handling stress, so maintaining your composure during the interview will impress your interviewer.
• Be enthusiastic: Show that you are excited about the role and the company. A positive attitude is key to success in customer service.

How to Apply for Hexaware Walkin Drive ?

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

IMPORTANT
No need to apply – Just attend the walk-in drive at the address below. Time and Venue 13th November – 15th November , 10.30 AM – 1.00 PM Vetrivel Towers,207,Gopal street, kuppakonampudur,KK pudur, Saibabacolony, Coimbatore-641038 Contact – Pavithra