Full Creative is hosting a walk-in drive on 1st February 2025 in Chennai to hire enthusiastic and motivated individuals for multiple roles, including Chat Support, Customer Onboarding Specialist, and Product Expert. This is a fantastic opportunity for freshers and those with up to 2 years of experience. If you hold any graduation degree and are looking to kickstart your career with a competitive salary in an exciting work environment, come join us! The walk-in interview will be held between 10:00 AM and 1:00 PM. Don’t miss out on this chance to be part of a growing team at Full Creative.
About Company:
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
Diversity is one of the key factors to our success. As diverse as our customers and clients are, so are our teams. We know our work to advance diversity and inclusion is not over yet. Heres how you can help!
Research shows that women and people from minority groups hold back from applying for jobs if they dont meet 100% of the criteria while men usually apply after meeting about 60%. Its not about ticking every box; its about your passion, potential, and willingness to learn. So, dont let self-doubt hold you back. If youre eager to grow and contribute, we want you to apply right away!
Job Details:
Job Role: Chat Support, Customer Onboarding Specialist and Product Expert
Qualification: Any Graduation
Experience: 0 – 2 Years
No. of Openings: 10
Salary/CTC: Best in Industry
Location: Chennai
Walk-in Date: 1st February
Time: 10.00 AM – 1.00 PM
Job Description:
Business Operations & Customer Experience – Walk-in
We are searching for a candidate with 0-2 years of experience handling international clients. As the bridge between our clients and internal teams, you will resolve any issues they might face. Your clients growth is your priority! Your role also includes promoting customer satisfaction, enhancing their onboarding experience, and maximising product adoption.
Roles and responsibilities
- Identify customers needs and problems, and take proactive steps to maintain a positive experience.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
- Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client’s problems.
- Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption.
- Offer tailored support designed to meet each customers unique needs, empowering them to grow their capabilities with our software.
- Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software.
- Have thorough knowledge of the product while continuously working towards the products improvement.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Flexible and receptive to change for continuous product transformation.
Must have:
- Any graduate with 0-2 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
- Willingness to work in the night shift and to work from our office in Chennai once a week.
- Passion towards amazing customer experience.
- Good documentation skills to keep track of issues and tickets.
- Good knowledge of common apps and technologies in a professional environment.
- Ability to simplify complex technical concepts for easy understanding.
- Strong organizational skills and attention to detail.
- Proactive problem-solving mindset to effectively address customer needs.
- Growth mindset and excitement to learn new things.
- Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.
- Experience taking chats and non-voice processing is an added advantage.
Workspace requirements
- Private workroom with the ambience to handle calls.
- Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).
Note:
Shortlisted candidates for this role will be considered for one of the following positions:
- Customer Onboarding Specialist
- Product Expert
- Chat Support
How to Apply for Full Creative Walkin Drive ?
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
|---|
| Just attend the walk-in drive at the address below. Time and Venue 1st February , 10.00 AM – 1.00 PM International Tech Park, Ascendas, Phase 1, 1st Floor, Pinnacle Building, CSIR Rd, Tharamani, Chennai, Tamil Nadu 600113 Contact – Shivani ( 7358344799 ) |
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