Capgemini Off Campus Drive 2025

Capgemini is conducting an Off Campus Drive for the 2024 and 2025 batches for the role of Analyst or Service Desk Analyst in the Contact Support Group (CSG). Open to all 3-year graduates and diploma holders, this opportunity offers a salary of ₹3.25 LPA (₹3.00 LPA + ₹25,000 one-time incentive). The job location is Coimbatore, and selected candidates will work in a 24×7 rotational shift environment, supporting global clients through voice, email, chat, and AI tools. The last date to apply is 15 May 2025. Don’t miss this chance to start your career with Capgemini’s Cloud & Infrastructure Services team.

About Company

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.

Job Details

Role: Contact Support Group (Analyst / Service Desk Analyst)

Qualification: Any 3-year graduate/diploma

Salary: 3.25 Lacs (3 LPA + 25k one-time incentive)

Job Location: Coimbatore

Last Date: 15 May

Batch: 2024 & 2025

Job Description

CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base.Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user. You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.

Job Description:

Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Candidate should not have any backlog at the time of assessment and joining Capgemini

Desired Skills:

Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Candidates must be open to relocate to any location and work in night shifts

Qualification –

Qualification- Any 3-year graduate/diploma pass outs from 2024 & 2025 Batch

Job Location – Coimbatore

Please Note –

Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted onlinel for effective collaboration within the team and with stakeholders.

Only shortlisted candidates will be invited for the assessment / selection process

Selection process will be done in virtual mode

How to Apply for Capgemini Off Campus Drive 2025?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Capgemini Off Campus Drive 2025 – Important Apply Link

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