Cactus Communications Work From home Job 2024

Cactus Communications is offering a Work From Home opportunity for the role of Associate, Quality & CX. This full-time position is open to candidates with a Bachelor’s degree and offers a competitive salary, among the best in the industry. The role focuses on ensuring high-quality customer experience and will allow you to work remotely, providing flexibility and a great work-life balance. Interested candidates are encouraged to apply as soon as possible for this exciting opportunity to be part of a global leader in communication and quality solutions.

About Company

Established in 2002, Cactus Communications (cactusglobal.com) is a leading science communication and technology company. It specializes in AI products and solutions that improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. CACTUS also offers medical communications under its brand Cactus Life Sciences. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Job Details

Job Role: Associate, Quality & CX

Qualification: Bachelor’s degree

Salary: Best In Industry

Job Location: Work From Home

Last Date: Apply As Soon As Possible

Employment Type: Full-Time

Job Description

Are you passionate about transforming customer experiences and ensuring satisfaction? Join Editage, the world’s leading academic publication solutions partner, as an Associate/Senior Associate in our Quality team! With over 18 years of expertise in the field, we are seeking dedicated individuals ready to resolve client feedback and enhance customer delight. Following are the key responsibilities of the role:

Client Feedback Resolution: Take ownership of client concerns by understanding the issues and sentiments involved. Your goal will be to satisfactorily resolve feedback, ensuring clients do not face similar issues in the future.
Transforming Client Experiences: Convert client dissatisfaction into delight through effective communication and problem-solving skills.
Complex Situation Management: Handle challenging client interactions with perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively with both external and internal clients.
Process Understanding: Gain a comprehensive understanding of internal delivery processes across various services, teams, and markets. Take necessary steps to ensure that future assignments for complaining clients meet our Quality standards.
Continuous Improvement: Work towards enhancing the feedback management and resolution process in all aspects, including quality, speed, and efficiency of the resolutions provided to clients.
Timely Resolution: Achieve turnaround time (TAT) for resolutions and provide insights for enhancing current services. Validate new concepts suggested by clients and share insights about client behavior and market trends.
Stakeholder Coordination: Actively coordinate with internal stakeholders to ensure that clients receive satisfactory resolutions to their concerns on the same day. Timely action and follow-ups for urgent escalations are crucial.
CSAT Maintenance: Drive and maintain Customer Satisfaction (CSAT) scores as per Service Level Agreements (SLAs) through various touchpoints while engaging with clients. Redefine the customer journey and experience for all interactions, including complaints, queries, and requests.
Process Improvement Insights: Share insights with your manager and teammates as soon as you identify gaps in processes, along with suggestions for improvement.

Qualifications and Prerequisites

A bachelor’s degree or higher in a relevant field.
Excellent written and spoken communication skills; proficiency in English is mandatory, and knowledge of additional languages is a plus.
A strong customer-centric mindset with the ability to retain customers for life.
A collaborative spirit with the capability to work seamlessly across teams and functions to resolve complex situations.

How to Apply for Cactus Communications Off Campus Drive 2024?

All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.

Cactus Communications Off Campus Drive 2024 – Important Apply Link

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