Btree Systems Walkin Drive 2024 in Chennai

Are you looking for a rewarding career in customer service? Btree Systems is conducting a walk-in drive for the position of Voice Process Executive at their office in Thiruvanmiyur, Chennai. This is a fantastic opportunity for freshers and individuals with 0-1 years of experience to join a dynamic team and grow professionally. As a Voice Process Executive, you’ll be responsible for handling inbound and outbound calls, providing support, and resolving customer queries efficiently. If you have excellent communication skills and a passion for customer service, this is the perfect opportunity for you!

Job Details:

Job Role: Voice Process Executive

Qualification: Any Degree

Experience: 0 – 1 Year

No. of Openings: 20

Salary : Best In Industry

Venue Location: Chennai

Walk-in Date: 3rd December – 9th December

Work Mode – Work From Office

Job Description:

We are looking for dynamic and customer-focused individuals to join our team as Voice Process Executives. The role involves providing exceptional support and resolving customer queries efficiently through voice calls. Candidates should have excellent communication skills and a customer-centric approach.

Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information about products and services.
• Resolve issues and escalate unresolved concerns to the appropriate department.
• Maintain a professional and empathetic tone during all interactions.
• Follow company policies and scripts to ensure consistent and high-quality service.
• Document customer interactions and update CRM systems as required.
• Meet daily, weekly, and monthly performance metrics, including call handling time and resolution rates.
• Stay updated on company offerings and policies to assist customers effectively.

Skills and Qualifications

• Educational Requirements: High school diploma or equivalent; graduates preferred.
• Experience: Previous experience in a voice process or customer service role is an advantage but not mandatory.
• Skills:
  • Excellent verbal communication skills in [English and any other relevant language].
  • Active listening and problem-solving abilities.
  • Patience, empathy, and adaptability.
  • Proficiency in using computers and customer relationship management (CRM) tools.
  • Multitasking and time-management skills.

Work Conditions

• Comfortable working in a fast-paced environment.

Why Join Us?

• Opportunity to work with a dynamic and supportive team.
• Competitive salary and performance-based incentives.
• Training and growth opportunities within the organization.

How to Prepare Btree Systems Voice Process Executive Role?

1. Understand the Job Role

The role primarily involves handling inbound and outbound calls to resolve customer queries, provide accurate information, and maintain a professional and empathetic tone during interactions. Your focus should be on delivering high-quality customer service and following company scripts.

2. Prepare Your Communication Skills

Since the job requires clear communication, practice speaking in a clear and concise manner. Focus on neutral and professional language, as you may need to communicate in English and potentially another language as well. Voice Process Executives need to maintain a positive, empathetic tone. Practice speaking with a calm and helpful approach while actively listening to the customer. Conduct mock calls with a friend or mentor. Focus on resolving customer issues while maintaining a professional tone.

3. Review Common Interview Questions

Prepare answers for common interview questions such as: Why do you want to work in customer service or a voice process role? How would you handle an upset or difficult customer? Tell us about a time when you resolved a challenging situation. How do you prioritize tasks and manage your time in a busy environment?

4. Understand the Company and Role

Learn about Btree Systems, their services, and products. This will help you demonstrate interest in the company during the interview and give you context for answering customer-related questions. Revisit the job description and make sure you are clear on the responsibilities, such as handling calls, documenting customer interactions, and meeting performance metrics.

5. Review Key Skills and Qualifications

Ensure your verbal communication is clear and effective. Practice listening carefully to customer concerns and providing accurate solutions. Get familiar with CRM tools if you have prior experience, as this will be part of your daily tasks. Demonstrate your ability to stay calm and patient with customers.

6. Prepare for Assessments

Btree Systems may assess your communication skills through: Voice/Language Proficiency Test: Be prepared to take a test where you’ll speak with a recruiter to assess your language skills and communication clarity. Problem-Solving Test: Prepare to demonstrate your ability to resolve customer concerns logically.

7. Documents to Carry

Bring your updated resume, government-issued ID proof (e.g., Aadhar card, Passport), and a copy of your high school diploma or any higher qualification.

8. Dress Appropriately

For a professional appearance, dress in business casual or smart attire, even for a walk-in interview. This will create a positive impression.

9. Be Ready for the Interview

Confidence is key in customer service roles. Stay positive and focus on your skills and willingness to help others. Show your interest in the role and the opportunity to be part of the Btree Systems team.

10. Post-Interview Follow-up

After the interview, if you haven’t received immediate feedback, feel free to follow up with a polite email expressing your interest in the role.

Summary Checklist for the Walk-in Interview at Btree Systems

• Prepare answers for common interview questions.
• Review the job description and skills required.
• Practice clear and professional communication.
• Bring your updated resume and ID proof.
• Dress professionally for the interview.
• Be ready for language or problem-solving assessments.
• Stay confident, patient, and empathetic.

How to Apply for Btree Systems Walkin Drive ?

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.