Sutherland is hosting a Mega Walk-in Drive in Chennai for the position of International Voice Process. We are looking for enthusiastic individuals with 0 to 4 years of experience to join their dynamic team. This is a fantastic opportunity for fresh graduates or experienced professionals to kickstart or advance their careers in a fast-paced environment.
About Sutherland:
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Headquartered in Rochester, New York, it is one of the world’s largest independent business process outsourcing (BPO) companies, employing over 40,000 professionals covering 40 operation centres and business operations located in the US, Canada, Mexico, Colombia, Jamaica, the United Kingdom, Bulgaria, Egypt, India, the Philippines, Malaysia, the United Arab Emirates and China.
Job Details:
Job Role: International Voice process
Qualification: Any Degree (UG)
Experience: 0 – 4 years
No. of Openings: 10
Salary: Best In Industry
Venue Location: Chennai
Walk-in Date: 4th December – 6th December
Job Description:
Please mention Thrisha, HR on top of your resume.
- Bachelor’s degree with 0-4 years of experience in AR Collections or International Voice process
- Understanding of Accounts Receivables process
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily aging report
- Strategize the portfolio
- Fix the root cause and collect
- Work with internal and external stakeholders for better resolution
- Provide visibility to the leadership
- WORK FROM HOME (Candidate should be based in Tamil Nadu, Kochi, Bangalore, Hyderabad, Bhopal or Mumbai only). Should be ready to relocate to Chennai when there is a business requirement.
- UK Shifts
- Freshers and international voice experience are preferred.
- Candidate Must have Very Good Communication Skills in English.
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How to Apply for Sutherland Walkin Drive ?
All interested and eligible candidates can apply for this drive online as soon as possible by using official link given below.
| Sutherland Walkin Drive 2024 – Important Apply Link |
| Apply For This Job |