SBI Recruitment 2023 SO 09 Posts – Apply Soon…
SBI Specialist Officers (SO) Recruitment 2023 | SBI Specialist Officers (SO) Job Notification 2023 | SBI Specialist Officers (SO) 2023 Online Application @ https://sbi.co.in/– SBI invites Online applications for the recruitment of 09 Vice President (Transformation), Senior Special Executive – Program Manager, Senior Special Executive – Quality & Training (Inbound & Outbound), Senior Special Executive – Command Centre Posts. This online facility will be available in the Official website @ https://sbi.co.in/ from 01.06.2023 to 21.06.2023.
SBI Recruitment 2023
| Organization : | State Bank of India |
| Notification No: | CRPD/SCO/2023-24/10 |
| Job Category: | Central Govt Jobs |
| Employment Type: | Contract Basis |
| Total No of Vacancies: | 09 Vice President (Transformation), Senior Special Executive – Program Manager, Senior Special Executive – Quality & Training (Inbound & Outbound), Senior Special Executive – Command Centre Posts |
| Place of Posting: | Mumbai |
| Starting Date: | 01.06.2023 |
| Last Date: | 21.06.2023 |
| Apply Mode: | Online |
| Official Website | https://sbi.co.in/ |
Latest SBI Specialist Officers (SO) Vacancy Details:
SBI Invites Applications for the Following Posts
| SI No | Name of Posts | No. of Posts |
| 1. | Vice President (Transformation) | 01 |
| 2. | Senior Special Executive – Program Manager | 04 |
| 3. | Senior Special Executive – Quality & Training (Inbound & Outbound) | 01 |
| 4. | Senior Special Executive – Command Centre | 03 |
| Total | 09 |
SBI Specialist Officers (SO) Eligibility Criteria:
Educational Qualification:
| 1. Vice President (Transformation) – Mandatory: Any Graduate from Government recognized University or Institution Preferred: Graduation in IT field or post graduation in IT/Management field Professional Qualification: Preferred: Holding any of the undernoted or equivalent BPO related certificates: 1. PMP or PMI 2. Master Trainer for COPC implementation 3. Lean Six sigma (Black Belt) 4. BPO Quality Analyst 5. BPO Business Leader 6. BPO Operation Leader 7. BPO Master Trainer 8. Customer Interaction Specialist 9. Certified Domain trainer Post-Qualification Experience (As on 01/04/2023): ➢ Post Qualification Experience: Total exp. – 7 years of which CC of Banks – 3 years or Bank BPO – 3 years or Other BPO – 4 years (Operations) ➢ Experience in running Digital transformation/Change management projects in the BPO ➢ Good knowledge of Contact Centre fundamentals, Service Excellence, Client Management & Project Management Specific Skills required: Preferred: Excellent knowledge of Microsoft Office, call centre tools / technology |
| 2. Senior Special Executive – Program Manager – Mandatory: Any Graduate from Government recognized University or Institution Preferred: Graduation in IT field or post graduation in IT/Management field Professional Qualification: Preferred: Holding any of the undernoted or equivalent BPO related certificates: 1. PMP or PMI 2. Master Trainer for COPC implementation 3. Lean Six sigma (Black Belt) 4. BPO Quality Analyst 5. BPO Business Leader 6. BPO Operation Leader 7. BPO Master Trainer 8. Customer Interaction Specialist 9. Certified Domain trainer Post-Qualification Experience (As on 01/04/2023): ➢ Post Qualification Experience: Total exp. – 5 years of which CC of Banks – 2 years or Bank BPO – 2 years or Other BPO – 3 years (Operations) ➢ Experience in managing projects for customer journeys, designing customer journeys, driving crossfunctional interactions with business, IT teams to deliver new journeys Specific Skills required: Preferred: Excellent knowledge of Microsoft Office, Call Centre tools / technology |
| 3. Senior Special Executive – Quality & Training (Inbound & Outbound) – Mandatory: Any Graduate from Government recognized University or Institution Preferred: Postgraduate degree in Management field Professional Qualification: Preferred: Holding any of the undernoted or equivalent BPO related certificates: 1. Master Trainer for COPC implementation 2. Lean Six sigma (Black Belt) 3. BPO Quality Analyst 4. BPO Business Leader 5. BPO Operation Leader 6. BPO Operation Manager 7. BPO Master Trainer 8. Customer Interaction Specialist 9. Certified Domain trainer Post-Qualification Experience (As on 01/04/2023): ➢ Post Qualification Experience: Total exp. – 5 years of which CC of Banks – 2 years or Bank BPO – 2 years or Other BPO – 3 years (Operations) ➢ Experience of training and quality control in BPO/Contact Centre ➢ Experience in designing customeroriented scripts and driving training for adherence of scripts with strong Quality Control etc. Specific Skills required: ➢ Excellent communicati on skills, both written and verbal to manage domestic, international customer communicati ons (English and Hindi languages), Strong team management skills |
| 4. Senior Special Executive – Command Centre – Mandatory: Any Graduate from a recognized university Professional Qualification: Preferred: Holding any of the undernoted or equivalent BPO related certificates: 1. Master Trainer for COPC implementation 2. Lean Six sigma (Black Belt) 3. BPO Quality Analyst 4. BPO Business Leader 5. BPO Operation Leader 6. BPO Operation Manager 7. BPO Master Trainer 8. Customer Interaction Specialist 9. Certified Domain trainer Post-Qualification Experience (As on 01/04/2023): ➢ Post Qualification Experience: Total exp. – 5 years of which CC of Banks – 2 years or Bank BPO – 2 years or Other BPO – 3 years (Operations) ➢ Deep knowledge of Contact Centre (inbound and outbound) fundamentals, key performance metrics, agent rostering, WFH and scheduling of agents as per skill set. Specific Skills required: Preferred: Excellent knowledge of Microsoft Office, Call Centre tools / technology (Preferred) |
Age Limit: (As on 01.04.2023)
| 1. Vice President (Transformation) – 50 Years |
| 2. Senior Special Executive – Program Manager – 35 Years |
| 3. Senior Special Executive – Quality & Training (Inbound & Outbound) – 40 Years |
| 4. Senior Special Executive – Command Centre – 40 Years |
Candidates Relaxation in Upper Age limit will be provided as per Govt. Rules. Go through SBI official Notification 2023 for more reference
Salary Details:
| 1. Vice President (Transformation) – Rs. 50.00 Lakhs to Rs. 75.00 Lakhs per annum |
| 2. Senior Special Executive – Program Manager – Rs. 22.00 Lakhs to Rs. 30.00 Lakhs per annum |
| 3. Senior Special Executive – Quality & Training (Inbound & Outbound) – Rs. 22.00 Lakhs to Rs. 30.00 Lakhs per annum |
| 4. Senior Special Executive – Command Centre – Rs. 22.00 Lakhs to Rs. 30.00 Lakhs per annum |
SBI Specialist Officers (SO) Selection Process 2023:
The selection of candidates will be based on Shortlisting, Interview & CTC Negotiation. Shortlisting: Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Short-listing Committee constituted by the Bank will decide the shortlisting parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard.
Interview: Interview will carry 100 marks. The qualifying marks in interview will be decided by Bank. No correspondence will be entertained in this regard.
Merit List: Merit list for selection will be prepared in descending order based on scores obtained in interview only. In case, more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the merit.
Application Fee/Exam Fee for SBI Specialist Officers (SO):
| Application fees and Intimation Charges (Non-refundable) is Rs 750/- (Rupees Seven Hundred Fifty only) for General/EWS/OBC candidates and no fees/intimation charges for SC/ ST/ PwBD candidates. |
How to apply for SBI Specialist Officers (SO) Post:
Candidate(s) fulfilling all the above clearly laid down criteria will have to apply online only through the link on the SBI website in the careers webpage under current openings section i.e. https://sbi.co.in/ from 01.06.2023 to 21.06.2023. No other mode of application will be accepted.
Important Dates for SBI Specialist Officers (SO) Post:
| Starting Date for Submission of Application | 01.06.2023 |
| Last date for Submission of Application | 21.06.2023 |
SBI Specialist Officers (SO) Official Notification & Application Link:
| SBI Official Website Career Page | Click Here |
| SBI Official Notification PDF | Click Here |
| SBI Online Application Form | Click Here |